Customer Service Coordinator- 2nd Shift - Chicago, United States - Aston Carter
Description
Description:
Candidates will be responsible for managing a pre-existing book of clients and all customer related needs associated with those clients:
Managing, tracking and implementing/entering all customer correspondence, transactions, orders and finish goods into the companies internal YMS (yard management system)
Customer order entry and accuracy will be crucial to the team in this role
Add customer needs and internal inventory accurately into SAP system to ensure accurate future customer orders
Handle daily assessments of what was done and what needs to get done at the start of the shift
Constant phone and email communication with carriers and customers to ensure things are running on time
Responsible for handling BOL's from drivers/customers upon arrival and directing them to where they will go next
Strong communication skills to work with warehouse team, external site partner and transportation carriers
Systems utilized include (Oracle Transportation Management, Post Goods Issued in SAP, MIGO of inbound purchase orders, and warehouse team load assignments) - not required but very common in the industry and highly prefere previous experience
After several months, this person will cross train to assist with people on the quality team. By no means will it be "scientific" but candidates must be able to be open minded here.
Shift: schedule is 1 2nd shift (1pm-9:30pm)
Some companies in the area that have needed a similar shift:
-Amazon
-Transplace
-Solocup/Dart Container
Skills:
Logistics, Dispatch, Data entry, Microsoft office, Administrative support, Customer support, Order tracking, Order entry, Shipping and receiving, SAP, Customer service, Freight, Transportation, High volume, computer, Supply chain
Top Skills Details:
Logistics,Dispatch,Data entry,Microsoft office,Administrative support,Customer support,Order tracking,Order entry,Shipping and receiving
Additional Skills & Qualifications:
Some nice to haves would be SAP experience or someone who comes from a foods type company. Shift: schedule is 1 2nd shift (1pm-9:30pm)
Experience Level:
Entry Level
About Aston Carter:
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At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.