- Observes, assists, and motivates Customer Service Desk associates to provide excellent customer service daily; sets an example for others to follow.
- Trains Customer Service Desk associates in department procedures and store policies as needed.
- Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to Store Management as necessary.
- Assesses Customer Service Desk associates' performance and writes and conducts performance reviews, fairly and timely. Follows all disciplinary procedures when necessary.
- Monitors department's organization, supplies, and processes used, ensuring all department responsibilities are fulfilled.
- Executes all duties of a Customer Service Desk Associate.
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Von Maur, Inc. Victor, United StatesA Customer Service Desk Department Manager develops and motivates associates to provide excellent customer service. Monitors department's level of customer service, organization, processes, policies, and procedures. Primary job responsibilities of a Customer Service, Department M ...
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New York Customer Service Desk Department Manager - Victor, United States - Von Maur
Description
ResponsibilitiesA Customer Service Desk Department Manager develops and motivates associates to provide excellent customer service. Monitors department's level of customer service, organization, processes, policies, and procedures.
Primary job responsibilities of a Customer Service Desk Department Manager include the following:
Pay range listed is provided in compliance with state specific laws. Pay ranges may be different in other locations.
If you require an accommodation in order to apply for a job, please contact
Overview
Von Maur was founded in 1872 with two simple goals - provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family.
Our wide range of customer services include free delivery, complimentary gift wrapping, no questions asked customer return policy, alterations, and an interest free charge card.
Today, 37 Von Maur stores are scattered across 15 states:Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma and Wisconsin; and we're still expanding.
Our corporate headquarters and E-commerce facility are located in Davenport, Iowa.
The integrity and values that have pleased our customers for generations also make Von Maur a wonderful place to work.
Our company culture is characterized by a promote from within philosophy. We hire people with the intent to promote them as far as their ability and ambition will take them.
Von Maur provides high quality jobs with excellent benefit packages that have a positive impact on the health, happiness and future of our associates and their families.
