- Works directly with the Service Manager in assisting the Service Department operations
- Establish and maintain positive customer relationships in the geographical area served by the service center in all matters relating to RMC service.
- Promote all aspects of RMC Service with customers and the RMC Sales Team
- Proactively develop service opportunities.
- Manage workflow to include service requests, scheduling, and purchasing.
- Support and implement process improvement, standard work instructions and policies.
- Ensure a safe working environment.
- Along with the Service Manager, co-manage service personnel within RMC guidelines.
- Daily posting of hourly employee labor hours for each Technician to the respective work orders. Maintain weekly hourly employee spreadsheet for payroll. Perform accurate work order data entry to include technician's labor hours, mileage, and any outside charges
- Service department H/R Resources and new hire document formulation, Injury reporting, MSHA & DOT reporting, and maintaining department MSDS records
- Process the departments warranty write-ups relative to each manufacturer's policies and procedures and forward claims to the divisions Warranty Administrator for final submission. Each branch is responsible for its warranty recovery so monthly reporting and discussion help us maximize awareness and final recovery
- Review all outside vendor invoicing relative to our service repairs and the service department assets such as building and service truck repairs
- Monitor, order, and manage proper stock of the basic service department supplies, misc. truck supplies, RMC hard copy service documents, and Roland Machinery decals and data tags
- Coordinate mandatory parts and service safety meetings with Service Manager. Forward signed roster and inspections to corporate
- Manage service department's activity in the Service Managers absence
- High School Diploma required.
- Computer skills are required, with knowledge of word processing and spreadsheet applications preferred.
- Mechanical aptitude is required, with knowledge of hydraulic schematics helpful.
- A valid driver's license is required.
- Full time regular employees are offered:
- Comprehensive PPO health plan, & prescription coverage with non-tobacco discount
- Flex spending account offered
- Dental and vision
- up to 4% 401K employer match, and a discretionary 2% annual profit-sharing contribution
- Paid time off, with additional 8 paid holidays
- Company Paid Life Insurance
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Service Assistant Manager - DeForest - Roland Machinery
Description
Roland Machinery Company is a family owed company that was established in 1958 and, is one of the Mid-West's leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment; expanding across 5 states and 17 locations.
Responsibilities & Duties:
Benefits:
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Assistant Manager
Only for registered members S Main St, DeForest, WI,
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Assistant Manager
Only for registered members Co Rd V, DeForest, WI,
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Assistant Project Manager
Only for registered members Deforest, WI
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Assistant Project Manager
Only for registered members Deforest, WI
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Service Assistant Manager
Only for registered members DeForest, WI, US
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Assistant Manager
Only for registered members Windsor, WI
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Truck Service Assistant Manager
Only for registered members De Forest
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Assistant Project Manager
Full time Only for registered members De Forest
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Assistant Project Manager
Only for registered members DeForest, WI
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Assistant Kitchen Manager
Only for registered members DeForest, WI
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Project Management Administrative Assistant
Only for registered members Windsor, WI
-
Assistant Manager
Full time Dunkin' - Waunakee- Waunakee
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Assistant Manager
Only for registered members E Main St, Waunakee, WI,
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Assistant Manager
Only for registered members Sun Prairie, WI
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Assistant Manager
Only for registered members Sun Prairie, WI
-
Assistant Manager
Only for registered members Sun Prairie, WI
-
Assistant Manager
Only for registered members Madison, WI
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Assistant Manager
Only for registered members Sun Prairie
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Assistant Manager
Only for registered members W Main St, Sun Prairie, WI,
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Assistant Manager
Only for registered members Sun Prairie, WI
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Assistant General Manager
Only for registered members Waunakee, WI