Senior Manager, Product Management - Charlotte, United States - BrightSpeed

Description

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web

We are currently looking for a Senior Manager, Product Management to join our growing team This is a critical component of the Brightspeed Innovation team, leading a team of Product Managers and/or Product Owners responsible for the development, launch and lifecycle management of portfolio products and platforms for Mass Markets, Enterprise and Wholesale customers.

In this role, you will report directly to the Director, Product Innovation. You will have a proven track record for leading a team of Product Managers and/or Product Owners, through launching and managing the entire lifecycle of different products and/or platforms in the US market, maintaining a high level of ownership and accountability across the whole process (end-to-end).

You will be responsible for the execution of the plan of record (POR) for each product and platform within the portfolio and assigned to your team.

As a Senior Manager, Product Management, your duties and responsibilities will include:

• Interact with business and technical stakeholders to identify needs, opportunities, and gaps; solve problems to ensure a quality, highly efficient outcome
• Drive the process to ensure that priorities are properly defined, documented, and communicated across your team and with the corresponding business stakeholders for all initiatives
• Lead the innovation agenda for the product portfolio, actively recommending new products and features
• Actively recommend changes to existing products with the objective to continuously improve User Experience and Customer Experience, both for Brightspeed employees and customers
• Collaborate with Sales, Engineering, IT, Marketing, Network, Operations, Finance, Service Delivery, Service Assurance, and other stakeholders, as needed, to define priorities, assign resources, and lead specific initiatives, among other tasks
• Collaborate with Project Managers and Program Managers to maintain an up-to-date status of all initiatives, assign deliverables, tasks and priorities within your team, review and produce project plans for specific initiatives, and ensure alignment with the plan of record (POR) and in-year objectives
• Review, prepare and understand product requirements for new initiatives for Mass Markets, Enterprise and Wholesale market segments
• Drive the process to ensure that product requirements are groomed and turned into actionable Jira tickets and technical requirements for software developers and network architects
• Drive the process to ensure that each initiative is properly taken through intake, approved, funded and prioritized, including its associated business case (when required)
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives
• Collaborate in developing long term business plans and each year's budget for the product portfolio
• Participate in meetings with customers, vendors, events and other internal and external activities as required to contribute to promoting the Brightspeed brand and its products and understanding the needs of customers from different segments

PROFESSIONAL SUCCESS COMPETENCIES:

• Communicating- Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
• Leadership - Ability to influence and participate in the decision process for product development and product strategy at different levels in the organization.
• Management - Ability to establish and manage goals for your team's members. Provent rack record in managing a team of direct reports to comply with business objectives.
• Problem Solving and Decision Making- Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
• Driving for Results- Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed.
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's Degree required in Engineering, IT, or equivalent work experience
• 10+ years of experience in telecommunications products like Metro Ethernet, GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi, Cybersecurity
• 5+ years of experience as Product Manager or Product Owner
• 5+ years of experience managing a team of at least 3 direct reports, in particular: Product Managers, Product Owners, Business Analysts, or similar profiles
• Proven track record launching new products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers.
• Proven track record in launching Managed Services is a plus
• 3+ years of experience in pre-sales, product architecture, sales engineering, business analyst or operations roles
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

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WHY JOIN US?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed's Privacy Notice for California Residents
• Brightspeed's Privacy Notice