WordPress Support Engineer - Jupiter
Only for registered members Jupiter, United States
2 weeks ago
* This salary range is an estimation made by beBee
Job summary
We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect.
Responsibilities
- Be the first point of contact for our customers whenever they have any issues on their websites.
- Provide customer support through Live Chat, Tickets and Slack.
- Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.
- Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues.
Requirements
- 2+ years experience with WordPress.
- Excellent written and verbal communication skills (English).
- You have previous experience with Live Chat and/or helpdesk tools.
Job description
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