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    Customer Service Representative - Little Rock, United States - Rock Dental Brands

    Rock Dental Brands
    Rock Dental Brands Little Rock, United States

    3 weeks ago

    Default job background
    Description
    It's fun to work in a company where people truly BELIEVE in what they're doing

    We're committed to bringing passion and customer focus to the business.

    Patient Experience Center Objective: To serve Rock Dental Brands clinics by scheduling as many patients as possible and providing the required information while maintaining a positive patient experience.

    Job Duties


    Answers incoming calls relating to new patient consultations, assists in triaging emergency calls, accepts payments, and represents our clinics and providers in a professional, friendly, and courteous manner.

    Maintain exceptional call quality and quantity standards

    Schedule patient appointments

    Determines what inquiries are to be forwarded and/or transferred for more detailed research and assistance.

    Works routine claims in non-technical mailboxes as assigned.

    Outbound calling to assist clinics with scheduling

    Attend and contribute to team huddles and team meetings

    Any other duties as assigned

    Qualifications

    Professional, outgoing, friendly demeanor

    High school diploma or the equivalent

    Basic computer skills

    Ability to multitask

    Excellent verbal and written communication skills
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