Customer Service Representative - Albany, United States - BlueSun Inc.

Description

BlueSun Inc. has an excellent opportunity for a Transportation Brokerage Specialist with Oregon Cascades West in Albany, OR.

Wage $17.32/hr.

Oregon Cascades West has a great opportunity for you to showcase your customer service skills in the Ride Share Department.

This is not a remote position.

Duties:

• Arranges for non-emergency medical transportation services for senior citizens, people with disabilities, Medicaid-eligible clients, and others.
• Under the general direction of the Transportation Brokerage Manager, the Customer Service Representative (CSR)/Scheduler handles incoming calls, checks client eligibility, posts ride requests for transportation services, selects the most appropriate transportation provider, and schedules rides using specialized software.
• Performs position duties in a manner that promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully.
• Engages in effective team participation through a willingness to assist and support co-workers, supervisors, and other work-related associations.
• Develops good working relationships with transportation providers, agency staff, and supervisors to assist in identifying and resolving problems in a constructive manner.
• Demonstrates positive acceptance of constructive feedback and suggestions, in an effort to strengthen work performance.
• Contributes to a positive, respectful, and productive work atmosphere.
• Regular attendance is required to meet the demands of this job and to provide necessary services.

Knowledge and ability to apply strong organizational skills:

• Thorough knowledge and proficiency in the use of Microsoft software including Access.
• Ability to acquire and apply confidentiality rules regarding client and provider records.
• Ability to understand verbal and written operating instructions and procedures and to initiate suggestions for appropriate involvement.
• Ability to read, prepare, and understand statistical reports and recognize mathematical and/or data entry errors.
• Ability to work independently and exercise good time management skills in order to accomplish both daily tasks and ongoing projects, paying attention to detail.
• Ability to identify and refer significant policy inquiries to supervisor.
• Ability to operate a multi-line telephone system.
• Ability to communicate well orally and in writing.
• Ability to acquire proficiency in specialized Brokerage software.
• Skills in performing detailed and complex clerical tasks.

Please submit your resume to BlueSun for consideration.

Must be able to pass a criminal background check.

BlueSun, Inc. is an OREGON FORWARD Employment Services Company. As such we give hiring priority to persons with a disability, but we help anyone who wants a job.

BlueSun, Inc. is an equal-opportunity employer. This means we do not discriminate in employment decisions or policies in violation of the law on the basis of any legally protected status, including but not limited to race, color, national origin, citizenship status, creed, religion, gender, age, marital status, physical or mental disability, sexual orientation, gender identification, political affiliation, veteran status, or any other status protected by law.

About BlueSun Inc.:

BlueSun Inc. is a non-profit dedicated to providing employment for veterans and people with a disability but will help anyone looking for a job. We do this through education, technology, accommodation, and advocacy assistance. Job development services offered by BlueSun include vocational exploration, job search, job application assistance, resume writing assistance, interview training, meeting with employers to advocate for client placement, and job coaching. EVERYONE DESERVSE A JOB