Front Desk Associate - Marietta - Barbour Orthopaedics

    Barbour Orthopaedics
    Barbour Orthopaedics Marietta

    2 weeks ago

    Description

    At Barbour Orthopaedics, we're dedicated to providing exceptional orthopedic care through advanced medical techniques, cutting-edge technology, and a patient-centered approach. As a trusted name in orthopaedic medicine, we pride ourselves on our collaborative environment, commitment to excellence, and a shared mission to help patients live healthier, more active lives.
    We are currently seeking a Front Desk Associate to join our team. The Front Desk Associate is a highly visible, customer service focused position. The ideal candidate for this position is someone who is enthusiastic, compassionate and knows how to give a memorable first impression to patients and guests. Duties include maintaining all front desk activities such as scheduling appointments, greeting patients and vendors, performing Inbound and Outbound calls/faxes/emails, insurance verification, and accepting payments.
    Responsibilities:

    • Collect and enter patient data while checking the accuracy of existing data.
    • Prepare appropriate paperwork for patient appointments.
    • Verify Patient Insurance or Financial Responsibility
    • Collect any payments required by patients before their visit.
    • Demonstrate professionalism in appearance, language, and demeanor.
    • Properly greet all who enter the office and check patients in accordingly.
    • Scan patient data into appropriate charts.
    • Monitor patient wait times.
    • Communicate with patients as they wait.
    • Schedule patient appointments in person or over the phone.
    • Answer phone calls and transfer calls to the appropriate departments.
    • Monitor office supply levels.
    • Complete office opening and closing procedures.
    Qualifications:
    • High school graduate or GED certificate
    • Minimum of six (6) months of customer service experience with basic knowledge of the medical insurance process.
    • Language skills adequate for high-level written, interpersonal, and telephone communication.
    • ASC/Medical Office experience preferred.
    • EMR/EHR systems experience preferred.
    • Proficient with Microsoft Word and Excel.
    Physical Work Requirements:
    • Ability to alternate between sitting and standing for extended periods.
    • Ability to read computer screens, and forms with accuracy, including prolonged screen time.
    • Ability to lift and carry office supplies, files, and packages weighing up to approximately 15-25 pounds.
    Why Work for Us?
    We offer competitive pay, paid holidays, comprehensive benefit package, paid time off, 401K with company match, and free parking.
    Equal Opportunity Employer

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