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- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route, and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customers' expectations
- Ensure proper recording, documentation, and closure
- Recommend procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products, and services
- Proven working experience in providing help desk support
- Proficiency in English
- Working knowledge of help desk software, databases, and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
IT Help Desk Agent - Plano, United States - Talentrupt RPO
Description
Job Description
Job DescriptionTitle : IT Help Desk Agent
Location : Plano, TX USA 75024
Duration : 1 year contract
Pay : $20/hr on W2
Job Description: We are seeking a qualified IT Help Desk Agent to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The IT Help Desk Agent will respond to queries, isolate problems, and determine and implement solutions. The candidate should have excellent communication skills and a passion for technology.
Responsibilities:
Requirements: