- Own, develop, execute and manage integrity support strategies for Meta products with Product, Engineering, Operations and Policy teams
- Analyze complex support flows and provide recommendations for process, policy, and product improvements to develop or improve scalable solutions
- Develop and continually improve human review workflows
- Track and analyze key operational metrics and ensure KPIs/service goals are met
- Work with cross-functional partners to improve the community support experience on our existing suite of products
- Partner with regional teams to assess the effectiveness of scaled solutions supporting Meta's global user base
- Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems
- Drive end-to-end management of large-scale, transformative programs including supporting a broad scope of projects therein
- 3+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team
- 3+ years of experience initiating and driving projects to completion independently
- Experience leading process improvement projects across a dynamic and cross-functional landscape
- Experience working in, communicating with, and leading global cross-functional project teams
- Demonstrated experience navigating ambiguity and achieving outcomes in fast paced environments
- MBA or graduate degree
- 3+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools to evaluate operational health and identify areas of improvement
- Experience working in a technology company or consulting firm
Project Manager, Actor Integrity Operations - Austin, United States - Meta Inc
Description
Every day, people come to Meta to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta's Global Operations team exists to help them. Integrity Operations is a team within Meta's Global Operations Organization that is focused on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people's issues, and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. The Actor Integrity team within Integrity Operations works on improving the support experience for different Meta products - from content like videos and photos to communities like Groups and Pages. The team focuses on ideating, testing and implementing process improvements that enable us to prevent bad experiences for the Meta community by efficiently reviewing these products at scale and ensuring the review is accurate and achieves the best outcome for the community. If you like helping people, Integrity Operations is for you. This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. I.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.
Project Manager, Actor Integrity Operations Responsibilities