IT Support Specialist I - Helena, United States - Longwood University

Description

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The nature of this job may require long work hours.
A criminal background check is required for the successful applicant.
An employee new to the Judicial Branch will serve a one-year probationary period.

Nature of Work:

This is responsible work in providing training and support to personal computer users in the Judicial Branch in the state of Montana.

Work involves providing help to personal computer users in their office locations and includes the development and delivery of appropriate training and tutoring programs in both class and individual settings.

Work also includes writing of user manuals. Work is performed under close supervision and is reviewed by the Information Technology Supervisor.

Essential Functions:
(Any one position may not include all the duties listed, nor do the examples cover all the duties which may be performed)
Responds to phone calls for help; determines user needs and problems and meets with users to discuss those needs.
Trains users in the use of personal computer equipment.

Develops and provides technical briefings for staff on new services, enhancements, and system components; provides technical support and training to users of installed software; assists in identifying training needs for court staff; schedules and coordinates training sessions with users.

Produces instruction manuals and periodic updates.
Keeps abreast of new personal computer software applications and training in their use.
Serves as liaison for office automation systems and equipment problems.

May keep a log of employees seeking training; sends notices for classes; prepares a report of class attendees; monitors, evaluates, and reports on the success of training efforts.

Keeps a log of equipment in use; updates as necessary; verifies equipment slated for disposal.

May be responsible for purchasing equipment and software for automation projects; performs inventory control for all court automation equipment state-wide.

May provide technical support for district court and limited jurisdiction court software.
May provide technical support on personal computers and networks in district courts and limited jurisdiction courts.

Working Conditions:
Business office setting and the ability to sit at a desk for a lengthy period.

Physical Demands:

Work involves a significant amount of standing, walking, sitting, talking, listening, and reaching with hands and arms; must be able to transfer up to 25 pounds.

Knowledge, Abilities and Skills:
Knowledge of various types of personal computers and standard software applications.
Knowledge of computer and printer capabilities.
Knowledge of computer application software.
Ability to distinguish between equipment problems and employee training needs.
Ability to communicate both orally and in writing.
Skill in the operation of personal computers and related equipment.

Qualifications:
Graduation from high school supplemented by courses in computer science and some experience in training on personal computer support.

Licensure and Certification Requirements:
Montana driver's license; proof of insurance if using a personal vehicle on State business.

Applicant Pool Statement:

If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Training Assignment:
Not Applicable

Benefits Package Eligibility:
Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings:

1

Employee Status:
Regular

Schedule:
Full-Time

Shift:
Day Job

Travel:
Yes, 20 % of the Time

Primary Location:
Helena

Union:

000 - None

Posting Date:
May 15, 2023, 8:36:23 AM

Closing Date (based on your computer's timezone) : Ongoing

Required Application Materials:
Cover Letter, Resume, References
The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection.

Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711.

Montana Job Service Offices

also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.

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