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Lead CSR/Teller
2 weeks ago
Fifth Third Cape Coral, United States Full timeMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Provide excellent customer service in all interactions. Refer customers to the appropr ...
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Lead CSR/Teller
2 weeks ago
Fifth Third Cape Coral, United States Full timeMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Provide excellent customer service in all interactions. Refer customers to the appropr ...
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Lead CSR/Teller
2 weeks ago
Fifth Third Cape Coral, United States Full timeMake banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:Provide excellent customer service in all interactions. Refer customers to the appropriate busin ...
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Lead CSR/Teller
3 weeks ago
Fifth Third Cape Coral, United States Full timeMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Provide excellent customer service in all interactions. Refer customers to the appro ...
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Lead CSR/Teller
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Float CSR/Teller
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Fifth Third Bonita Springs, United States Full timeProvide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and persona County, Teller, CSR, Customer ...
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Float CSR/Teller
20 hours ago
Fifth Third Bonita Springs, United States Full timeMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropri ...
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Float CSR/Teller
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Fifth Third Cape Coral, United States Part timeMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropri ...
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Relationship Banker
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Fifth Third Naples, United States Part timeMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropri ...
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Fifth Third Bank, N.A. Naples, United States Part timeMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriat ...
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Fifth Third Naples, United States Part timeMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropri ...
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Fifth Third Port Charlotte, United States Part timeMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropri ...
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Landscape Contract Lead
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Teller
3 weeks ago
First Horizon Cape Coral, United StatesLocation: On site at location listed in job posting. · Are you a people-person who enjoys interacting with clients? Tellers are the foundation of our customer service and help ensure we are the area's preferred bank. You'll provide excellent service, accurately process financial ...
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Teller
3 weeks ago
First Horizon Bank Cape Coral, United StatesLocation: On site at location listed in job posting. · Are you a people-person who enjoys interacting with clients? Tellers are the foundation of our customer service and help ensure we are the area's preferred bank. You'll provide excellent service, accurately process financial ...
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Personal Banker Associate I
3 weeks ago
Fifth Third Cape Coral, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Selected candidates are intended to become a Retail Personal Banker I after completi ...
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Retail Sales Associate
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Client Service Specialist
2 days ago
Bank OZK Cape Coral, United StatesClient Service Specialist (Teller) · + Job ID: 14168 · + Functional Area: Retail/Community Banking · + Position Type: Full-Time Regular · + Experience Required: 1 - 3 Years · + Location: Cape Coral, FL 47th Terrace · + Department: Community Banking · + Education Required: ...
Lead CSR/Teller - Cape Coral, United States - Fifth Third
Description
Make banking a Fifth Third better
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Experience:
Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
Provide follow up to customer questions and find solutions to address issues
Be responsive and timely with correspondence to keep lines of communication open and clear
Maintain a position of trust and responsibility by keeping all customer business confidential
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
Operations:
Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.
Partner with Financial Center Manager to gather and report monthly FCA requests.
Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.
Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
Assist in training newly hired Customer Service Representative
Referrals:
During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
Build and maintain a working knowledge of the Retail products and services offered
Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High school diploma/GED.
Work involves extensive cash handling.
Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.
Work involves contact with the public, adhere to dress code guidelines.
Must have the ability to interact comfortably and confidently with the public.
Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Act as a leader and a resource for both customers and platform team.
Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
Need to have flexibility in scheduling.
WORKING CONDITIONS:
Normal office environment.
Extensive viewing of computer screens.
Lead CSR/Teller - Parkway East (Cape Coral, FL) - Full Time LOCATION -- Cape Coral, Florida 33904Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
