Help Desk Technician - Colorado Springs, United States - SNI Technology

Description

Responsibilities:

• Handle daily Help Desk operations, including telephone support, problem diagnosis, and routine tasks.
• Monitor Help Desk email account and organize workflow accordingly.
• Record all issues or program malfunctions in the Help Desk system and notify appropriate personnel.
• Install, replace, and relocate equipment as needed throughout the property.
• Assist guests in connecting to wired and wireless networks in guest rooms and meeting areas.
• Provide user support for all computer systems used within the establishment.
• Aid in maintaining the company's inventory of computer hardware and software.
• Adhere to all internal policies, procedures, and safety protocols.
• Occasionally engage in heavy lifting (up to 50 lbs.) in both indoor and outdoor work environments.
• Perform other assigned duties as necessary.

Requirements:

• Strong attention to detail.
• Positive, friendly, and collaborative team player.
• Excellent interpersonal communication skills.
• General understanding of hardware and software platforms, as well as the hotel's business operations.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency in reading, analyzing, and interpreting technical procedures.
• Capability to write reports, business correspondence, and procedural manuals.
• Aptitude for applying mathematical concepts to practical situations.
• Skill in defining problems, collecting data, and drawing valid conclusions.
• Ability to interpret various technical instructions and deal with abstract and concrete variables.
• CompTIA A+ certification required or obtainable within the first 90 days of employment.
• Obtain a secondary certification in Network+ or Security+ or equivalent within 180 days of employment.
• High School diploma or equivalent required; experience with Microsoft Office products preferred.