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- Network Operations Support of Datacenter s customer base in a 24x7x365 environment
- Provide immediate customer interaction support via ACD, e-mail and portal request
- Consistent monitoring of all events related to equipment, managed services, network, and power
- Perform routine facility and equipment readings throughout data center facility
- Assist customers with onsite installation and service request
- Ongoing development and training of supported products and services
- Serve as backup to local teams for facility related activities
- Maintain a working level of proficiency with all Datacenter s co-location, Cloud and managed service platforms
- Establish security access via badge and biometrics for all new customers
- Properly identify all visitors and provide escort to specified premise equipment
- Actively monitor all security and video surveillance systems
- Properly greet and check-in all visitors and vendors
- Receive, pack and ship customer equipment as required
- Ensure escalation events and issues are routed to proper departments in pre-determined periods of time
- Provide initial and advanced troubleshooting of customer related issues and events
- Outstanding package including health/dental, 401K with match once hired direct.
- High School Diploma or Equivalent
- College course work in related field or equivalent work experience
- Help Desk or Data Center experience
- Experience with EM7, Connect Wise, or other ITSM applications
- Troubleshooting process and procedures
NOC Technician - Columbus, United States - Godshall Recruiting
Description
Salary: $20/hour
What is your perfect fit?
Do you have an interest in Networking and Systems Support?
Are you open to a 2pm 10pm shift Monday to Friday?
Are you passionate about technology?
If that describes you, we need to talk
What your future day will look like:
Benefits Offered:
Type: Contract to Hire
To be a champion in this role, you will need:
Education: (Required):
Related Work Experience: (Required):
Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.