- Provide extraordinary customer service with each admitted, deposited, and enrolled student.
- Develop and maintain comprehensive knowledge on University culture and programs while effectively advising students on their next steps through the admissions funnel.
- Develop and maintain comprehensive knowledge on all student-related resources including admissions processes, financial aid, costs, transfer guidelines, licensure guidelines, military benefits, and other pertinent information to assist with sales-related conversations.
- Make a high volume of outbound phone calls, receive inbound calls, and maintain comprehensive student records through the correct use of technology while maintaining confidentiality.
- Meet and exceed Key Performance Indicators (KPIs) for each term as determined by Enrollment Management leadership while adhering to dynamic, internal work processes.
- Learn and retain all new and job-related content presented for the utilization in daily work.
- Bachelor's degree is required
- 1-2 years advising, customer service, sales and/or telemarketing/teleconsulting experience is strongly recommended but not required
- Must be motivated, coachable, and be effective in a production-driven work environment
- Exceptional professionalism in working with internal and external stakeholders in person and in writing
- Commitment to learning and professional development
- Commitment to Regent's core values of Excellence, Innovation, and Integrity
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Registration Specialist - Virginia Beach, United States - Regent University
Description
Benefits
Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more.
All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.
The Registration Specialist is responsible for functions that contribute to the enrollment of new students and their completion of Semester Check-In.
Essential duties:
Qualifications:
Candidates must have:
Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status.
