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    Veterinary Customer Service Representative - Dallas, United States - Innovetive Petcare

    Innovetive Petcare
    Innovetive Petcare Dallas, United States

    3 weeks ago

    Default job background
    Description
    Veterinary Customer Service Representative

    Department: Receptionists

    Employment Type: Full Time

    Location: Dallas, Texas

    Description

    A giant, warm hello from Metro Paws in White Rock
    We aim to break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel TOGETHER. We are not just a veterinary company, but a vision. We love animals of all species and breeds, as well as humans of all backgrounds, cultures, and beliefs. We strive to exceed expectations and sweep our clients off their feet with our superb customer service and tailored veterinary care. Our focus is on being a place of comfort for our clients and pets, in sickness and in health.
    Dallas, TX is loving the veterinary care we're providing Because of this, we're growing and looking for friendly, pet-loving humans to join our client service team.

    Some of the responsibilities you will own in this role:
    • Providing concierge-style customer service and impeccable patient care
    • Work in tandem with our receptionists and veterinarians to provide our clients and patients with excellent veterinary experiences in a loving and welcoming environment
    • Answering phone calls and assisting clients with scheduling appointments and pet questions
    • Checking clients in and out and ensuring all needs have been met
    • Entering and updating client information and patient records
    • Responding to or forwarding emails (we reach inbox zero every day)
    • Interpreting Veterinarian orders and our protocols to educate clients and explain requirements
    • Visually assessing patients in the lobby and alerting hospital staff in the event of an emergency
    • Preparing documents for imaging/scanning into our electronic patient records
    • Copying, faxing, and Emailing documents to clients or physician offices. Tackling other projects as assigned (with a smile, as always)
    Job Requirements:
    • High school diploma or GED required.
    • 2+ years of experience as a veterinary receptionist.
    • Must be a bright, friendly, and effective communicator in order to communicate with clients, visitors, veterinarians, and hospital staff. (It's okay if you talk to animals, too)
    • Must have MS Office and G Suite experience and speed-typing skills (We like tech-savvy people).
    • Must have a pleasant presence on the phone and the ability to manage numerous calls.
    • Must be able to stand, walk, sit, and move freely for extended periods of time.
    • Flexible availability.
    • Familiarity with Instagram and a desire to participate in marketing events.
    • Pets of your own (Empathy vs. sympathy).
    Benefits
    • Paid time off
    • Health, dental, vision, and life insurance
    • Employee discounts
    • Flexible schedules
    • 401K with company match
    • Workplace perks such as food/coffee and flexible work schedules
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