Client Accounts Specialist II - Irvine, CA - JAMS

    JAMS
    JAMS Irvine, CA

    1 week ago

    Description

    Client Accounts Specialist 2

    The Client Accounts Specialist 2 partners with the case management team in multiple Resolution Centers to support clients and neutrals with high-level service while maintaining adherence to business policies and procedures. This role requires critical thinking to resolve collection cash application and billing issues with professionalism attention to detail and a commitment to delivering excellent client service.

    Responsibilities:

    Collaborates with case managers on client disputes providing strategies and solutions to resolve issues efficiently effectively analyzes complex billing disputes utilizing critical thinking when negotiating balances proposes payment arrangements resolves accounts meeting business requirements preserves client relationships processes high-volume billing partneringwithcase managementteamonbillingallocationsandspecialarrangements ensures accuracy in billing verifying contract terms rates supporting documentation evaluates collection activity making determination when all efforts exhausted follows write-off protocols final communications clients prepares documents for agency consideration develops knowledge operational protocols ensure timely transactional functions handled efficiently conducts conference calls resolving maintain positive experience coordinates Resolution Centers meet deadlines collaborates third-party portals timely payments handles requests copies invoices statements tax forms handles some AR functions as needed performs other duties similar scope.


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