- Partners with Director of Care Solutions Center and Clinical Team Leader assisting RN's, LPN's, Social Workers and Admissions Assistants in hospitals, homes and alt home settings completing admissions and visits.
- They are responsible for visiting patients and their families, representing Hospice of the Western Reserve with a goal of performing assessments, provide education and training about medications, care for physical needs. Identifying and resolving problems, preparing, and completing action plans, managing all clinical lines for improvement and quality assurance programs.
- They assist to carry out Care Solutions Center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost-benefit analysis: defining user requirements, establishing productivity, quality, customer service standards, contributing information and analysis to organizational strategic plans and reviews.
- Builds relationships with staff in hospitals they serve, being a trusted partner.
- Trained and qualified nurse who can help guide teams to provide support for families and patients with empathy and confidence
- They implement the Care Solutions systems by assisting the Director, and Chief Clinical Officer with patients, families, referral providers, doctors, and Hospice of the Western Reserve field staff.
- Collaborate with trainers to implement a comprehensive training program for staff in the field.
- Determines training needs by observing agent and service encounters, studying all phases of the Care Solutions services, technical, service and customer experience results reports, conferring with management.
- Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining professional/personal networks
- Educational awareness with EMR (Suncoast) on a regular basis.
- Assist in the interview, hire, train, support, and develop liaison staff and admission staff.
- Supports and reinforces all strategies, plans, and implementations as directed by Senior leadership.
- Proactively identify operational efficiency and customer service enhancement opportunities
- Work directly with all corresponding programs to support, meet and or exceed their individual referral/admission goals.
- Reinforce work procedures, prepare work schedules, and expedite workflow.
- Evaluate and standardize procedures to improve efficiency of subordinates.
- Observe and evaluate employees who perform the duties of assessment, liaison. Continuous care and triage to ensure quality standards and service are met.
- Attend meetings, training activities, courses and all other work-related activities as required.
- Responsible for managing and supervising field staff who see patients outside the scope of the primary care team; approximately 35 staff who work seven days per week.
- High School Diploma or equivalent required
- Bachelor of Science in Nursing required; Master of Science in Nursing preferred
- Minimum 2 – 4 years' experience supervising and leading teams
- Hospital based nursing experience preferred
- Hospice and palliative care experience preferred
- Maintain a valid drivers' license and auto insurance for successfully fulfilling business and operational needs.
- Must understand critical success factors of the Care Solutions Center
- Excellent customer service skills and relationship building capabilities with referral sources and families
- Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization.
- Ability to relate to others and exhibit compassion to all parties involved.
- Demonstrated ability to practice active listening skills.
- Detail oriented with strong organizational, time management, and effective prioritization skills.
- Ability to quickly learn systems, processes, and procedures, grasp clinical concepts and adapt easily to change.
- Ability to manage competing demands, multiple priorities, while remaining adaptable and flexible.
- Able and willing to maintain professional and technical knowledge by tracking emerging trends in contact center operations management, reviewing professional publications, establishing personal and professional networks, benchmarking state of the art practices.
-
Clinical Manager
2 weeks ago
Hospice of the Western Reserve Cleveland, United StatesJob Description · Job DescriptionJOIN US IN MAKING THE MOST OF EVERY DAY · Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and ...
-
Clinical Manager
2 weeks ago
Hospice of the Western Reserve Cleveland, United StatesJob Description · Job DescriptionFull Job Description · JOIN US IN MAKING THE MOST OF EVERY DAY · Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice i ...
-
New Clinic Opening: Clinic Manager
4 days ago
OPTIONS MEDICAL OPCO LLC Cleveland, United StatesJob Description · Job DescriptionPosition Description: Options Medical Weight Loss is the nations premier weight loss clinic, offering over 30 different prescription and non-prescription programs, which we customize to meet the needs of each individual patient. We even have our o ...
-
Clinical Manager of Critical Care
4 weeks ago
Southwest General Health Center Cleveland, United StatesSouthwest General Health Center is a 352-bed community hospital located in Middleburg Heights, Ohio. One of the last standing community hospitals in Northeast Ohio, we partner with University Hospitals and other local community organizations to provide a full range of services to ...
-
Clinical Diversion Program Manager
3 weeks ago
Wingspan Care Group Cleveland, United StatesApplewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties. Dedicated to addressing a variety of behavioral, emotional and learning problems, we prov ...
-
Clinical Risk Manager
4 weeks ago
Cleveland Clinic Cleveland, United StatesJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, re ...
-
Manager of Clinical Experience
2 weeks ago
Case Western Reserve University Cleveland, United StatesJob Description · POSITION OBJECTIVE · The Manager of Clinical Experience and Community Partnerships is a critical leadership position within the Physician Assistant Program at Case Western Reserve University. The manager will be responsible for providing support for the 12-month ...
-
Assistant Clinical Manager
2 weeks ago
Southwest General Health Center Middleburg Heights, United StatesSummary · * POSITION INFORMATION · * Position summary: · * Responsible for assisting with the oversight of daily operations of the assigned Clinical Department. The Assistant Clinical Manager is responsible for the development and coordination of activities that promote clinicall ...
-
Manager Clinical Nutrition
3 days ago
Cleveland Clinic Cleveland, United StatesJoin Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside ...
-
Sobi Cleveland, United StatesJob Description · Increase your chances of an interview by reading the following overview of this role before making an application. · The Clinical Account Manager (CAM) acts as the primary customer contact for sales demand creation by executing marketing strategy and promoting ...
-
Juvenile Justice Clinical Case Manager
4 weeks ago
Wingspan Care Group Cleveland, United StatesApplewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties. Dedicated to addressing a variety of behavioral, emotional and learning problems, we prov ...
-
Manager, Residential Clinical Services
2 weeks ago
The Centers Cleveland, United StatesAbout The Centers · The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for peopl ...
-
Clinical Diversion Program Manager
2 weeks ago
Applewood Centers Cleveland, United StatesJob Description · Job DescriptionApplewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties. Dedicated to addressing a variety of behavioral, emotion ...
-
Clinical Diversion Program Manager
2 weeks ago
Applewood Centers Cleveland, United StatesJob Description · Job DescriptionApplewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties. Dedicated to addressing a variety of behavioral, emotion ...
-
Juvenile Justice Clinical Case Manager
2 weeks ago
Applewood Centers Cleveland, United StatesJob Description · Job DescriptionApplewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties. Dedicated to addressing a variety of behavioral, emotion ...
-
Juvenile Justice Clinical Case Manager
3 weeks ago
Wingspan Care Group Cleveland, United StatesApplewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties. Dedicated to addressing a variety of behavioral, emotional and learning problems, we prov ...
-
Manager Clinical Nutrition
3 weeks ago
Cleveland Clinic Cleveland, United StatesJoin Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside ...
-
Manager-Clinical Engineering
2 weeks ago
Metro Health Cleveland, United StatesLocation: METROHEALTH MEDICAL CENTER · Biweekly Hours: 80.00 · Shift: M-F 7:30am 4 pm · The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, ...
-
KPMG-UnitedStates Cleveland, United StatesBusiness Title:Senior Associate, Health Care Clinical Operations-Workforce ManagementRequisition Number: Function:Advisory · Area of Interest:State:GA · City:Atlanta · Description: · KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client ...
-
Manager of Clinical Services
2 weeks ago
Achievement Centers for Children Cleveland, United StatesJob Description · Job DescriptionManager of Clinical ServicesAchievement Centers for Children is a Cleveland, Ohio based non-profit organization that is nationally recognized for its excellence in helping children and their families achieve and thrive. Employment with us is rewar ...
Clinical Manager - Cleveland, United States - Hospice of the Western Reserve
Description
Job Description
Job DescriptionJOIN US IN MAKING THE MOST OF EVERY DAY
Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.
WHY US?
We believe that our success starts with our greatest asset: OUR EMPLOYEES
We live our shared core values in everything we do:
COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP.
We have a passion for purpose driven work Do you?
JOIN OUR FAMILY
Responsible for creating or maintaining positive relationships between patient and staff that is providing healthcare for patient and family while overseeing all field staff who see patients outside the scope of the primary team.
The schedule for this position is Saturday & Sunday, 8a-8:30p and Wednesday, 11a-9:30p
WHAT YOU WILL DO:
MANAGEMENT
SUCCESS CAPABILITIES:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Applicants who may need reasonable accommodations to complete the application process may contact:
Careers at Hospice of the Western Reserve
17876 St. Clair Ave.
Cleveland, OH 44114
or
Hospice of the Western Reserve is an Equal Opportunity Employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
