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Warranty Administrator - Redwood City, United States - indiGO Auto Group
Description
indiGO Auto Group is a globally recognized and award-winning company with an unparalleled dedication to outstanding customer care and operational excellence.
indiGO Auto Group is an industry thought leader representing 27 timelessly modern franchised dealerships in seven US markets, including Houston, TX, Rancho Mirage, CA, Palm Springs, CA, Riverside, CA, Marin, CA, St.
Louis, MO, Redwood City, CA, San Francisco, CA, and most recently Sugar Land, TX.indiGO represents the very best in automotive brands: Aston Martin, Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, McLaren, Porsche, Rolls-Royce, Rimac, and Volkswagen.
We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Each of our dealerships work as a team, and our team strives to be the best for our customers. indiGO is proud to represent the best in luxury automotive brands as well the best people – come and join us todayWhat we are looking for:
indiGO Auto Group is seeking a full-time
Warranty Administrator
to join our indiGO Corporate - Houston team. This is a great opportunity to work for an exciting company in a fast-paced environment.
This is what we offer:
Opportunity to work in a cohesive and supportive team environment
Comprehensive insurance plans - medical, dental, vision, life insurance, health savings account, and flexible savings account
Unlimited professional training opportunities
Paid vacation days, sick days, and holidays
Opportunity for advancement in a growing company
Brand new, state-of-the-art facilities and equipment
Here is what an ordinary day of work may look like:
Process warranty claims
Verifies the manufacturer's or supplier's criteria
Authorizes all warranty claims
Completes the documents required to process the claims, forwards them to the manufacturer/supplier and follows up
Ensures that the amounts claimed correspond to the criteria of the manufacturer/supplier
Follows up on claims to obtain prompt payment
Completes pre-authorization applications in contentious cases, forwards them to the manufacturer/supplier and follows up
Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up
Analyses claims denied by the manufacturer/supplier and, if applicable, re-submits them as soon as possible or obtains authorization to cancel them
Ensures that clients are invoiced for uncovered and unauthorized claims
Analyzes and reviews credits (amounts claimed which must be defrayed by the dealer
The opportunity is for you if you have:
Minimum of 3 years' experience as a Warranty Administrator required
Audi / Volkswagen brand experience highly preferred
Willing to learn different car brands
Excellent written and verbal communication skills
Previous customer service experience, preferably in the automotive industry
Self-motivated and diligent
Extremely organized with dedicated attention to detail
Clear focus on delivering work of the highest quality
Willing to submit to a drug test and criminal background check
Maintain professional appearance and demeanor at all times
This job description in no way implies that the duties listed here are the only ones the employee may be required to perform.
The employee is expected to perform other tasks, duties, and training as dictated by their supervisors.indiGO Auto Group is an equal opportunity employer, free from discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, advancement, termination, layoff, transfer, leaves of absence, compensation and training.
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