- Medical, dental, vision
- 401k
- Flexible spending account
- Paid sick leave and time off
- Quarterly performance bonus
- Training and career growth opportunities
- Education reimbursement programs
- Genuinely Caring: Putting ourselves in the shoes of our customers and colleagues
- Empowering You: Enabling customers to choose the best solutions
- Innovation and Improvement: Constantly seeking ways to enhance experiences
- Earning Your Trust: Building trust through transparent communication
- Independently investigate network issues
- Assist in isolating network issues for commercial customers
- Collaborate with engineering teams for network enhancements
- Provide support for various products including Ethernet and VOIP
- Communicate proactively with customers
- Update customers on inquiries via phone, email, and reports
- Coordinate field teams for issue resolution
- Assist in technical and customer escalations
- Participate in maintenance activities
- On-call schedule participation
- Perform other required duties
- Associate Degree in Computer Science or related field preferred
- Three years of telecommunications support experience required
- Experience with various networking technologies
- Familiarity with Cisco or Juniper routers preferred
- Technical certifications preferred
- Experience in troubleshooting across multiple products and technologies
- Flexible work hours availability
- Strong analytical and communication skills
- Ability to work independently and collaboratively
- Attention to detail and organizational skills
- Compliance and regulatory knowledge
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Network Operations Engineer - Everett, United States - Ziply Fiber
Description
Position Title: Network Operations Engineer
Salary: $52,500 to $87,500 annually
Benefits Include:
At Ziply Fiber, our goal is to enhance the lives of our communities through reliable internet connectivity. We are expanding our state-of-the-art fiber network in areas underserved by traditional providers and are looking for team members to help us achieve our objectives. We focus on building real relationships and offering exceptional customer experiences.
Core Values:
Job Summary
As a Network Operations Engineer at our Commercial Customer Support Center, you will be responsible for ensuring optimal network performance for enterprise and wholesale clients. This position requires on-site work at our Network Operations Center in Everett, WA.
Essential Duties and Responsibilities:
Education & Experience:
Knowledge, Skills, and Abilities:
Work Authorization:
Applicants must be authorized to work in the US. Sponsorship is not available for this position.
Physical Requirements:
Duties may involve sitting, standing, and occasional lifting up to 25 pounds. Vision abilities and physical condition may be necessary for job requirements.
Work Environment:
Office setting with computer and telephone system usage.
Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. All qualified candidates will be considered regardless of background.
Pre-employment background check and drug screening may be required.
Drug-free workplace.
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