- Culture At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage youre in.
- Diversity, Equity and Inclusion Commitment Were committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement Be an essential part of our core purposeto improve the health of the people and communities we serve.
- Greets patients and visitors and obtains accurate information and signatures for office records
- Obtain signatures on all forms pertinent to the patients current visit from the patient or family member who has authority to sign on behalf of the patient.
- Photo-copy & scan insurance cards and drivers licenses.
- Adhere to all confidentiality policies and procedures.
- Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
- Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
- Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
- Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
- Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to others views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
- Open and / or closes the clinic following specific guidelines of the individual clinic.
- Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
- Perform functions other than described due to extenuating circumstances.
- Other duties as assigned.
- High School Degree or Vocational School Graduate
- Previous medical office experience preferred
- Strong customer service skills
- Excellent computer skills and abilities
- Ability to understand and apply guidelines, policies and procedures
- Strong personable skills to interact with physicians, health care team members, patients and support systems
- Effective communication skills
- Proficient in Microsoft Office
- Customer and patient focused
- Medical terminology/background a plus
-
Experience Specialist/Receptionist
2 weeks ago
UnityPoint Health Cedar Falls, United StatesOverview: · UnityPoint Clinics · Experience Specialist/Receptionist · Cedar Falls, IA · Prairie Parkway Family Medicine · Monday - Friday, daytime hours with one evening shift until 7p each week · Full-Time plus Benefits · As an Experience Specialist/Receptionist, you ar ...
-
Experience Specialist/Receptionist Part-Time
4 weeks ago
UnityPoint Health Waterloo, United States Part timeOverview: · UnityPoint Health · Experience Specialist/Receptionist · Waterloo, IA · West Waterloo Family Medicine · Monday, Tuesday & Friday 8AM-5PM · As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary ...
-
Customer Experience Specialist
4 weeks ago
VGM Group Waterloo, United StatesVGM Insurance Services is headquartered in Waterloo, Iowa, and has provided Protection Beyond Policies for over 30 years. VGM Insurance offers industry-specific insurance products and risk management solutions nationwide for a variety of post-acute healthcare industries, as well ...
-
Customer Experience Specialist
3 weeks ago
VGM Group Waterloo, United StatesVGM Insurance Services is headquartered in Waterloo, Iowa, and has provided Protection Beyond Policies for over 30 years. VGM Insurance offers industry-specific insurance products and risk management solutions nationwide for a variety of post-acute healthcare industries, as well ...
-
Crimson Enterprises Waterloo, United States Part timeWe are looking for a part-time receptionist (m/f/d) to join our team at Sonthofen starting immediately. Ref. No. 1820. · YOUR NEW RESPONSIBILITIES · Admission and discharge of patients in our rehabilitation and acute care clinic · Management of occupancy and private patient servi ...
-
Computer Engineer
2 weeks ago
IT Solutions North Liberty Waterloo, United StatesAre you a skilled and innovative Computer Engineer - IT Systems Specialist looking for your next challenge? Look no further than IT Solutions in North Liberty, IA With our diverse portfolio of clients and progressive solutions, we're the perfect place for a talented engineer like ...
-
Plasma Center Nurse, LPN
3 weeks ago
BioLife Plasma Services Waterloo, IA, United StatesBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I sub ...
-
Outpatient Registered Nurse
3 weeks ago
BioLife Plasma Services Waterloo, IA, United StatesBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I sub ...
-
Office Associate
5 days ago
Insight Global Waterloo, United StatesDay to day: · A major banking client of Insight Global is seeking a motivated Office Specialist to join their team in Waterloo If you are passionate about playing a crucial role in supporting an organization's daily operations, apply now · The Document Review Associate will join ...
-
Plasma Center Nurse, LPN
3 weeks ago
Biolife Plasma Services Waterloo, United States Full timeJob Description · NURSING IS HARD WORK. BUT IT DOESN'T HAVE TO BE . · At BioLife, nursing can be a challenging, yet fulfilling career. Nursing careers at BioLife are different from many other nursing careers. Here, our Plasma Center Nurses screen and advise donors to ensure they ...
-
Travel Echo Tech
2 days ago
Bluepipes Waterloo, United States FreelanceKPG Healthcare Allied is seeking an experienced Echo Tech for an exciting Travel Allied job in Waterloo, IA. Shift: 5x8 hr days Start Date: ASAP Duration: 13 weeks Pay: $2788 / Week KPG Healthcare is currently seeking Registered Cardiac Sonographers to fill Travel and Local Cont ...
-
Travel Nurse
1 day ago
KPG Healthcare Nursing Waterloo, United StatesKPG Healthcare Nursing is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Waterloo, IA. Shift: 3x12 hr days Start Date: ASAP Duration: 13 weeks Pay: $1983 / Week Travel Med Surg Registered Nurse - $1,983 per week in taxable pay and ...
-
Travel Nurse
2 weeks ago
KPG Healthcare Nursing Waterloo, United StatesKPG Healthcare Nursing is seeking an experienced Hospice Registered Nurse for an exciting Travel Nursing job in Waterloo, IA. Shift: 5x8 hr nights Start Date: ASAP Duration: 13 weeks Pay: $2412 / Week KPG Healthcare is currently seeking an experienced Hospice Nurse for a travel ...
-
Travel Nurse
1 week ago
KPG Healthcare Nursing Waterloo, United StatesKPG Healthcare Nursing is seeking an experienced Telemetry Registered Nurse for an exciting Travel Nursing job in Waterloo, IA. Shift: 3x12 hr nights Start Date: ASAP Duration: 13 weeks Pay: $2195 / Week Travel Telemetry Registered Nurse - $2,195 per week in taxable pay and non- ...
-
Travel Nurse
14 hours ago
KPG Healthcare Nursing Waterloo, United StatesKPG Healthcare Nursing is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Waterloo, IA. Shift: 3x12 hr nights Start Date: ASAP Duration: 13 weeks Pay: $1983 / Week Travel Med Surg Registered Nurse - $1,983 per week in taxable pay an ...
-
Sales Outreach Specialist
3 weeks ago
shortstravel Blackhawk Village, United States:Short's Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics, has a immediate opening for a Sales Outreach Specialist with our Sales Development department. We are looking for an enthusiastic individual to generate leads for our Sales team. We h ...
-
Sales Outreach Specialist
6 days ago
shortstravel Waterloo, United States:Short's Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics, has a immediate opening for a Sales Outreach Specialist with our Sales Development department. We are looking for an enthusiastic individual to generate leads for our Sales team. We h ...
-
Specialist in Anesthesiology
1 week ago
Sapphire Solutions Cedar Falls, United StatesAcute Doc is a specialist in the recruitment and placement of doctors within the acute... Med Group, which is the nationwide market leader for medical professional groups. We advise and support doctors in their search for a suitable position, helping them to achieve their persona ...
-
Sales Outreach Specialist
6 days ago
shortstravel Blackhawk Village, United States:Short's Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics, has a immediate opening for a Sales Outreach Specialist with our Sales Development department. We are looking for an enthusiastic individual to generate leads for our Sales team. We h ...
-
Front Office Bank Associate
5 hours ago
Insight Global Waterloo, United StatesJob Description · Job DescriptionFront Desk Bank Associate · Must haves: · -High school diploma or equivalent with Confident, Go Getter Attitude and Drive - One to three years of related experience in an office setting (longevity) · -Can lift 30-40Ibs · -Excel (tech savvy, used i ...
Experience Specialist/Receptionist - Waterloo, United States - UnityPoint Health
Description
Overview:
UnityPoint Health
Experience Specialist/Receptionist
Waterloo, IA
ENT Clinic
Monday-Friday 8AM-5PM
Full-time + benefits
As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.
Why UnityPoint Health?
Visit us at to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities:RESPONSIBILITIES:
QUALIFICATIONS:
Education:
Experience: