Director, Software Engineering - Johns Creek - Macy's

Description

Job Overview

The Director, Software Engineering reports to the Senior Director, Engineering and partners with them to establish and drive the technology solutions strategy and implementation to meet Macy's business needs. The Director collaborates with technical and business functions across the enterprise, contributing to strategy and governance while making balanced technical decisions that consider code quality, delivery predictability, and, above all, business value.

The Director, Software Engineering maintains a strong engineering foundation with expertise in modern technology stacks and experience implementing contemporary technologies. This leader leverages managerial experience to guide and develop the existing engineering team, attract and recruit top engineering talent, and successfully lead large-scale technology implementations in retail or related industries.

What You Will Do

• Evaluate and anticipate Macy's future technology needs by balancing innovation, industry trends, and customer- and associate-facing solution requirements.
• Lead the design, delivery, and operations of technology solutions that modernize Macy's capabilities, providing strategic guidance to senior technology leadership on systems, processes, and improvements to support the business vision and strategic plan.
• Stay current on emerging technologies, platforms, and best practices to ensure Macy's technology stack remains modern and competitive.
• Collaborate closely with cross-functional teams to drive platform modernization and enterprise-wide technology initiatives.
• Enhance software quality across Macy's Technology organization, driving end-to-end accountability at all levels.
• Own talent development and build bench strength within the technology organization, ensuring a strong pipeline of skilled leaders and contributors.
• Mentor and coach leaders and individual contributors, actively raising the talent bar across the technology team.
• Manage the portfolio's budget, projects, and resource planning to ensure effective delivery and alignment with strategic priorities.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

• Technology Leadership & Strategy: Proven ability to establish and drive technology strategy and solutions that align with business needs, balancing innovation, delivery predictability, and business value.
• Software Engineering Expertise: Strong foundation in modern technology stacks, open-source technologies, and cloud-native applications across private and public cloud platforms (GCP, Azure).
• Large-Scale Technology Implementation: Experience successfully leading Loyalty and MarTech technology initiatives, particularly in retail or highly matrixed organizations.
• Agile Delivery & Execution: Ability to deliver functional features rapidly in a fast-paced Agile environment, adapting to evolving priorities and business needs.
• Cross-Functional Collaboration: Skill in partnering with technical and business teams to drive enterprise-wide initiatives, platform modernization, and operational improvements.
• Software Quality & Process Governance: Experience enhancing software quality, implementing best practices, and driving end-to-end accountability across teams.
• Talent Development & Team Leadership: Proven ability to attract, develop, and mentor engineering talent, building bench strength and raising the skill level across technology teams.
• Offshore & Vendor Management: Experience managing large offshore teams and third-party vendors is a plus.
• Communication & Influence: Excellent written, verbal, and presentation skills; able to communicate complex technical concepts to technical and non-technical audiences and influence decision-making at all levels.
• Decision Making & Strategic Thinking: Ability to balance short-term tactical decisions with long-term strategic vision, making sound judgments in ambiguous or challenging situations.
• Problem Solving & Reasoning: Demonstrates strong analytical and reasoning skills, able to work independently and make effective decisions with minimal supervision.
• Negotiation & Stakeholder Management: Strong negotiation skills and ability to build trust and influence across stakeholders in complex, matrixed environments.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• 15 plus years of experience in software engineering and high-volume enterprise systems. 10 plus years of experience in engineering management and delivering large-scale transformation initiatives in retail required.
• Extensive experience leading the design and implementation of enterprise-scale loyalty platforms, including both custom-built solutions and leading vendors such as EagleEye, Salesforce, Kobie, and Talon.One.
• Strong command of Marketing Technology operations, with hands-on experience driving platform architecture, integrations, scalability, reliability, and operational excellence across complex MarTech ecosystems.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.