-
Agent - Guest Service
3 weeks ago
Hilton Hotels & Resorts Tulsa, United StatesAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, ...
-
Guest Service Rep
2 weeks ago
Kinseth Hospitality Company Tulsa, United StatesWe are looking for a reliable team player willing to go above and beyond for our guests. Must be flexible and a fast learner. Needing part time and multiple shifts. · What we offer: · Competitive starting wages · Health, Dental, Vision and other benefits available after 60 days · ...
-
Guest Service Attendant
1 week ago
Troon Golf, L.L.C. Tulsa, United StatesMohawk Park Golf Course is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. · Key Responsibilities of the Guest Ser ...
-
Guest Service Expert
1 week ago
Smashburger Tulsa, United StatesSmashburger E 71st St [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions a ...
-
Guest Services Specialist
3 weeks ago
Oklahoma Surgical Hospital Tulsa, United StatesOSH, a physician-owned hospital, is looking for someone to work full-time, Monday - Friday 6a - 2:30p in our newly reopened valet. This position comes with full-time benefits and is eligible for our rewarding discretionary quarterly bonuses Come be a part of Tulsa's only 5-star r ...
-
Guest Services Specialist
1 week ago
Oklahoma Surgical Hospital Tulsa, United States Full timeJob Description · Job DescriptionOSH, a physician-owned hospital, is looking for a full-time Guest Services Specialist to work full-time Monday - Friday, 7a - 3:30p in our Guest Services department. This position comes with full-time benefits and is eligible for our rewarding dis ...
-
Guest Service Associate
3 weeks ago
European Wax Center Tulsa, United StatesLOVE TO HELP OTHERS LOOK AND FEEL GORGEOUS? JOIN OUR TEAMAre you passionate about people and beauty? Are you naturally confident and outgoing? Does the idea of earning excellent commission drive you? If so, you need to join our teamTurn your passion into a rewarding role with our ...
-
Guest Services Specialist
3 weeks ago
Oklahoma Surgical Hospital Tulsa, United States Full timeOSH, a physician-owned hospital, is looking for a full-time Guest Services Specialist to work full-time Monday - Friday, 6a - 3:30p in our Guest Services department. This position comes with full-time benefits and is eligible for our rewarding discretionary quarterly bonuses Come ...
-
Agent - Guest Service
1 week ago
Hilton Hotels Corporation Tulsa, United StatesHilton Hotels - JobID: HOT0AMXK [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...
-
Guest Services Specialist
1 week ago
Oklahoma Surgical Hospital Tulsa, United StatesJob Description · Job DescriptionOSH, a physician-owned hospital, is looking for someone to work part-time, Monday - Friday 9a - 1p, and every other Saturday 7:30a - 2p (with some minor flexibility needed). This position does not come with health or dental benefits, but is eligib ...
-
Agent - Guest Service
2 weeks ago
Hilton Tulsa, United StatesA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · What will I be doing? · As a Guest Services Agent, you would be resp ...
-
Guest Services Specialist
2 weeks ago
Oklahoma Surgical Hospital Tulsa, United States Full timeJob Description · Job DescriptionOSH, a physician-owned hospital, is looking for a full-time Guest Services Specialist to work full-time Monday - Friday, 9:30a - 6p in our Guest Services department. This position comes with full-time benefits and is eligible for our rewarding dis ...
-
Guest Services Specialist
2 weeks ago
Oklahoma Surgical Hospital Tulsa, United StatesJob Description · Job DescriptionOSH, a physician-owned hospital, is looking for someone to work part-time, Monday - Friday 1p - 6p, and every other Saturday 7:30a - 2p (with some minor flexibility needed). This position does not come with health or dental benefits, but is eligib ...
-
Guest Services Specialist
1 week ago
Oklahoma Surgical Hospital Tulsa, United StatesJob Description · Job DescriptionOSH, a physician-owned hospital, is looking for someone to work full-time, Monday - Friday, 9:30 - 6p in valet. This position comes with full-time benefits and is eligible for our rewarding discretionary quarterly bonuses Come be a part of Tulsa's ...
-
Guest Services Specialist
1 week ago
Oklahoma Surgical Hospital Tulsa, United StatesJob Description · Job DescriptionOSH, a physician-owned hospital, is looking for someone to work full-time, Monday - Friday 6a - 2:30p in our newly reopened valet. This position comes with full-time benefits and is eligible for our rewarding discretionary quarterly bonuses Come b ...
-
Guest Services Specialist
1 week ago
Oklahoma Surgical Hospital Tulsa, United States Full timeJob Description · Job DescriptionOSH, a physician-owned hospital, is looking for a full-time Guest Services Specialist to work full-time Monday - Friday, 5a - 1:30p in our Guest Services department. This position comes with full-time benefits and is eligible for our rewarding dis ...
-
Guest Services Specialist
3 weeks ago
Oklahoma Surgical Hospital Tulsa, United States Full timeJob Description · Job DescriptionOSH, a physician-owned hospital, is looking for a full-time Guest Services Specialist to work full-time Monday - Friday, 6a - 3:30p in our Guest Services department. This position comes with full-time benefits and is eligible for our rewarding dis ...
-
Guest Service Associate
3 weeks ago
European Wax Center Tulsa, United States Full timeLOVE TO HELP OTHERS LOOK AND FEEL GORGEOUS? JOIN OUR TEAM · Are you passionate about people and beauty? Are you naturally confident and outgoing? Does the idea of earning excellent commission drive you? If so, you need to join our team · Turn your passion into a rewarding role wi ...
-
Service Guest Concierge
1 week ago
Nelsoncars Tulsa, United States*For over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experi ...
-
Service Guest Concierge
1 week ago
Nelson Mazda Tulsa Tulsa, United StatesFor over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experie ...
Director of Guest Services - Tulsa, United States - Fairmont
Description
Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.Job Description
The Director of Guest Experience is responsible for overseeing and leading the Valet, Bell Desk, Concierge, Retail leases and 12th Floor Business Offices at the Fairmont Olympic Hotel.
The Director of Guest Experience will develop and implement strategies to enhance the guest experience, drive revenue, and maximize operational efficiency within these Guest Services departments.
They will maintain the highest standards and quality of services in Guest Service operation to meet and exceed guests' expectation/VOG Hotel target.
What is in it for you:
Annual salary range: 76k - 80k
Employee travel program offering discounted rates in Fairmont's and Accor worldwide
Parking/Commuting Discounts
Paid meal breaks with complimentary meals served in our Staff Dining room
Learning programs through our Academies
Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available.
Free base employee only medical insurance
401K Retirement plans with a 4% match for all colleagues
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
Fun, elegant atmosphere with amazing colleagues
Key Responsibilities:
Develop and implement guest experience strategies to enhance guest satisfaction and loyalty
Oversee the daily operations of the Valet, Bell Desk, Concierge, and 12th Floor Business Offices, ensuring seamless guest service delivery
Establish and maintain standards for guest interactions (LQA & Forbs), ensuring that all team members provide personalized and memorable experiences
Collaborate with other departments, such as Front Office, Housekeeping, and Food & Beverage, to ensure a cohesive guest experience
Monitor and analyze guest feedback and performance metrics to identify areas for improvement and implement corrective actions
Develop and manage departmental budgets, ensuring financial targets are met
Recruit, train, and mentor departmental managers and team members to deliver exceptional service
Ensure compliance with hotel policies, procedures, and standards, as well as relevant laws and regulations
Handle guest complaints and inquiries in a timely and professional manner, striving to resolve issues to the guest's satisfaction
Involvement with MOD Program and will assist overseeing the Front Office in the absence of a Manager
Qualifications
Bachelor's degree in Hospitality Management or related field preferred
Minimum of 5 years of experience in a leadership role within the hospitality industry, preferably in guest services or front office operations preferred
Strong leadership and interpersonal skills, with the ability to motivate and inspire a team
Excellent communication and customer service skills
Computer literacy required:
Windows XP, MS Office, Property Manager, and Royal Service an asset
Need a valid driving license
Ability to work a variety of hours/days/holidays/weekends as business needs require
Strong interpersonal and problem-solving abilities
Proven ability to develop and implement guest experience strategies
Detail-oriented with strong organizational and analytical skills
Ability to work collaboratively with other departments and stakeholders
Knowledge of relevant laws, regulations, and industry trends
Visa Requirements:
Must be legally eligible to work in the United States
Physical Aspects of Position (include but are not limited to):
Must be able to stand on feet throughout the shift, with intermittent periods of walking
Must be able to frequently lift and carry up to 25 lbs at shoulder height
Must be able to occasionally push/pull up to 75 lbs
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
#J-18808-Ljbffr