- Answer user phone calls and enter help desk tickets.
- Diagnose and solve low-level user problems/issues.
- Respond to and diagnose a wide range of problems.
- Maintain call logs and escalate problems to analysts.
- May be responsible for reporting.
- Provide and manage technical, IT-based Service Desk to serve as single POC for all customers.
- Utilize and maintain Government-provided ticketing system to log, track, and manage helpdesk requests, ensuring timely resolution, accurate reporting, and effective communication with end-users.
- Service Desk on-site and operational from 0700 through 1700 hours, Monday through Friday, to provide general-purpose help through phone, e-mail/web, and walk-in; off hour and weekend support may be required as needed.
- Customer Service Support may include Tiers 0, I, and II support, depending on Customer.
- Service Desk provides 24x7 On-Call emergency response.
- Route tickets as needed to support resolution of network, database, application, and AV equipment issues.
- Assist in relocation, movement, coordination, and recovery of lent equipment at Customer installation in support of equipment failure, Customer travel, and temporary use for special projects.
- Maintain accountability over all loaned equipment; use Government-provided Asset Requests system to manage loan requests and track accountability.
- Support in- and out-processing of incoming/outgoing staff, faculty, and students.
- Draft, implement, and execute formal and informal IM/IT training to installation Customers.
- Provide training within Customer's requested timeframe, or when new equipment, software, or features added to existing capabilities.
- Coordinate, design, and implement and provide training in Microsoft templates for Strategy Research Requirement (SRR) and other student curriculum requests.
- Prepare, issue, and receive temporary and permanent Mobile Devices; analyze/provide reporting of Mobile Device usage; maintain database of device allocations and maintain hand receipts for all issued devices.
- Support administration tasks for Office 365.
- Reset passwords for users when necessary.
- Open and manage service requests and monitor health of tenant services.
- Interact with customers directly, either through phone, email, chat, or in-person, to aid in resolving or escalating IPTV service issues.
- Maintain accurate records of customer interactions, service requests, and resolutions.
- Provide training sessions or user guides to Customers, helping them understand how to use IPTV service effectively and troubleshoot common issues on their own.
- Support maintenance of sufficient stock of items to supply reasonable day-to-day operations.
- Support procurement of materials for special projects identified on approved List of Materials with funding identified for special projects.
- Support establishment of audit trail accounting for usage of parts.
- Note parts used to restore service on trouble calls on Trouble Ticket Section in work order.
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HR Reporting
2 weeks ago
Retail Business Services Carlisle, United StatesPrimary Purpose: · The primary purpose of this role is SME level knowledge, governance, and execution of all changes and project work for all US HR Systems (including cloud-based apps and on-premises solutions) supporting Ahold Delhaize's US Associate population of over 200,000 ...
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Assistant Machine Operator
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Pratt Industries Carlisle, United StatesPratt Industries - 200 Goodman Drive [Production Operator / Machinist] As an Assistant Machine Operator at Pratt Industries, you'll: Be responsible for all activities associated with safely assisting operating production machines including setup, operation, cleanup, etc; Maximize ...
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Analyst I Claims Adjuster
3 weeks ago
Ahold Delhaize USA Carlisle, United StatesJob Description · Job DescriptionAddress: USA-PA-Carlisle-1149 Harrisburg Pike · Store Code: Claims Management · Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery bra ...
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Analyst I Claims Adjuster
3 weeks ago
Ahold Delhaize USA Carlisle, United StatesJob Description · Job DescriptionAddress: USA-PA-Carlisle-1149 Harrisburg Pike · Store Code: Claims Management · Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery bra ...
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Inventory Control Specialist
20 hours ago
Adecco Carlisle, United StatesJob Description · Job DescriptionAdecco is currently looking for associates who have great attention to detail and can work independently and · The ICQA Specialist II is responsible for ensuring the accuracy and quality of distribution center processes through meticulous audits ...
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Sr. Environmental Specialist
1 week ago
LandOLakes Carlisle, United States Full timeSr. Environmental SpecialistThe Sr. Environmental Specialist is responsible for all environmental compliance activities and wastewater treatment at our Carlisle plant operations at our 100+ employee manufacturing plant. This position manages other technical resources and leads te ...
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Sr. Environmental Specialist
2 weeks ago
LandOLakes Carlisle, United States Full timeSr. Environmental SpecialistThe Sr. Environmental Specialist is responsible for all environmental compliance activities and wastewater treatment at our Carlisle plant operations at our 100+ employee manufacturing plant. This position manages other technical resources and leads te ...
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Assistant General Manager
3 weeks ago
Patrice & Associates - PR Carlisle, United StatesJob Description · Job DescriptionRestaurant Assistant General Manager · Salary $55,000 to $60,000 · Monthly Bonus of $700 to $900 · Medical, Vision, Dental 401K · Paid Vacation and PTO · Our client is seeking an experienced Assistant General Manager for their busy fast-food conce ...
Help Desk Support Service Specialist – Associate - Carlisle, United States - Bravura Information Technology Systems, Inc
Description
Role: Help Desk Support Service Specialist - Associate
Location: Carlisle Barracks, PA
Education/Certifications: Assoc-Tech degree preferred (not required); Minimum HS Diploma or GED; Relevant Help Desk Certifications; ITIL Certification
Years of Experience: At least 2 years of relevant work experience
ClearanceLevel & Investigation: Interim Secret (requires U.S. citizenship)
IA Cert Level (DoD : IAT 1
JobDescription:
Additional Responsibilities: