Financial Aid Assistant - Williamsburg, United States - The College of William & Mary

Description

The Financial Aid Assistant position provides support to the Financial Aid Office with an emphasis on excellent customer service to financial aid applicants and families combined with administrative functions.

• Provide a positive "frontline" experience to the public for William & Mary and the Office of Financial Aid.
• Counsel prospective and current students and families on financial aid eligibility and process.
• Manage the reception area: organize front desk, storage, and lobby area to maintain a clean and professional environment for visitors. Maintain daily records of contact with the office.
• Report to and provide feedback to the supervising Assistant Director regarding information distribution concerns and areas for improvement concerning the applicant experience and flow as well as general observations on trends in applicant questions.
• General Office Administration: mail distribution, staff travel arrangement processing using Chrome River system, place orders for office-related documents/forms, maintain supply inventory, monitor the call center phone system, and assist with applicant document processing and other financial processing as assigned.
• Manage office purchasing including Small Purchase Credit Card (SPCC) records and other university purchasing systems.