Jobs
>
Magstatt-le-Bas

    Evening Shift Supervisor Guest Services - Omaha, United States - Omaha Henry Doorly Zoo

    Omaha Henry Doorly Zoo
    Omaha Henry Doorly Zoo Omaha, United States

    4 weeks ago

    Default job background
    Description
    Job Details

    Job Location
    Omaha Zoological Society - Omaha, NE

    Evening Shift Supervisor Guest Services

    Job Title: Evening Shift Supervisor Guest Services

    FLSA Status: Non-exempt

    Hours: Part-time (flexible schedule including weekends and holidays for evening Zoo events)

    Summary:

    Omaha's Henry Doorly Zoo & Aquarium is seeking a Shift Supervisor Guest Services to collaborate with the Senior Guest Services Manager, the Full-time Supervisors, and other Shift Supervisors to ensure that all operations are working efficiently, on time, and in accordance with established safety guidelines and all Zoo and departmental policies during evening zoo events. Schedule is dependent on special event demands. This position reports directly to the Full-time Guest Services Supervisors.

    Duties and Responsibilities (include but not limited to):
    • Adhere and comply with the Henry Doorly Zoo & Aquarium Employee Handbook.
    • Communicate clearly and effectively with Marketing and Events staff for all evening events.
    • Follow directives put in place by Event Captains, reporting any concerns to the full-time supervisors.
    • Ability to assist guests and staff at ticketing kiosks by answering questions and completing transactions.
    • Accurately operate cash register, credit card reader, and Point-of-Sale system during transactions.
    • Provide general information about prices, location of specific attractions, and safety rules.
    • Follow and explain all rules regarding tickets and memberships.
    • Be trained in all Guest Services Areas and be responsible for the coordination of the supervision of the areas including, but not limited to: Admissions, Giant Screen Theater, Redemption, Rides, and Grounds.
    • Maintain proper radio etiquette using a multi-channel system.
    • Coach Crew Members in order to offer extraordinary guest service to all guests.
    • Maintain all Zoo and Department workplace cleanliness standards in both indoor and outdoor settings.
    • Supervise and monitor staff adherence to Zoo procedures while working in specific areas.
    • Assist fulltime staff in maintaining accurate inventory, tracking, data, staff hours, and employee information.
    • Ensure compliance with applicable policies and procedures by Zoo guests and staff.
    • Address guest and staff concerns and problems with tact and professionalism.
    • Coordinate with all other Zoo departments to efficiently perform required duties of supervised areas.
    • Authorize guest refunds or exchanges in all Guest Service areas when applicable.
    • Perform the duties of each Guest Service position for breaks, absences, or emergencies.
    • Ensure cleanliness and safe operation of all Guest Services area equipment.
    • Report all safety related, animal related, mechanical issues, or other incidents to a full-time supervisor or manager.
    • Enforce Zoo policies of closures and evacuations in the event of emergency situations.
    • Represent the Zoo in a positive and professional manner to maintain an open and accepting atmosphere.
    • Other duties as assigned.
    Work Skills:
    • Must have strong customer service skills and be able to respond to a variety of situations to accommodate reasonable requests.
    • Must be able to work with a diverse population.
    • Must have an outgoing personality, enthusiasm, and work well under pressure.
    • Must possess good math and cash handling abilities and skills.
    • Must have good public speaking and communication skills.
    • Must possess the ability to function independently or with other Guest Services Supervisors to control guest and personnel issues.
    Minimum Requirements:
    • Must be at least 18 years old.
    • Must possess a valid driver's license.
    • Must pass drug screening and background check.
    • Must be available to work an average of two shifts per pay period from January to September.
    • Must be available to work a minimum of four shifts per week from October to December.
    • Preference for those with Thursday availability from May to August.
    • Daytime special event shift opportunities may be available.
    • Preferred to have weekend and holiday evening availability.
    • Must be able to maintain an excellent attendance record.
    • Must be able to maintain satisfactory job performance.
    • Must be willing to learn how to drive a tractor/tram with a clutch and how to fully operate Skyfari.
    Experience:
    • Prior guest services experience is required for this position.
    • Previous supervisory experience is preferred but not required.
    • Prior cash handling experience preferred but not required.
    • Bilingual language skills a plus.
    Education:
    • High School Diploma or GED minimum
    Working Environment and Physical Effort:
    • Will sometimes work extended/odd hours including weekends, holidays for evening events.
    • May have the opportunity to work some daytime special events.
    • Must be able to travel long distances across the zoo. Work is done in both indoor and outdoor settings.
    • Must be able to stand, sit, kneel, bend, twist, reach above head, and climb.
    • Will lift, push, pull, and/or move up to 15 pounds and occasionally up to 50 pounds using safe and proper lifting methods.
    • Will work outdoors in all weather conditions.
    DISCLAIMER

    The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

    Omaha's Henry Doorly Zoo & Aquarium is an Equal Employment Opportunity Employer as defined by the EEOC.
  • Hilton Hotels & Resorts

    Guest Service Agent

    3 weeks ago

    Hilton Hotels & Resorts Omaha, United States

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Guest, ...

  • Nothing Bundt Cakes

    Guest Service

    1 week ago

    Nothing Bundt Cakes Omaha, United States

    Nothing Bundt Cakes - JobID: [Retail Associate / Team Member] As a Guest Service Representative at Nothing Bundt Cakes, you'll: Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs; Maintain strong product knowledge t ...

  • Nothing Bundt Cakes

    Guest Service

    4 weeks ago

    Nothing Bundt Cakes Omaha, United States

    Nothing Bundt Cakes - JobID: [Retail Associate / Team Member] As a Guest Service Representative at Nothing Bundt Cakes, you'll: Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs; Maintain strong product knowledge t ...

  • Nothing Bundt Cakes

    Part Time Guest Service

    1 day ago

    Nothing Bundt Cakes Omaha, United States Part time

    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrat Guest Service, Guest, Part Tim ...

  • Nothing Bundt Cakes

    Lead Guest Service Representative

    2 weeks ago

    Nothing Bundt Cakes Omaha, United States

    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,setting the mood and making a stop in the bakery an event worth posting about. Youllget to play party planner by helping guests order the right cake for their celebratio Guest Service, Guest, Represen ...

  • Nothing Bundt Cakes

    Part Time Guest Service

    1 week ago

    Nothing Bundt Cakes Omaha, United States Part time

    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their ord ...

  • Omaha Henry Doorly Zoo

    Evening Guest Services Associate

    4 weeks ago

    Omaha Henry Doorly Zoo Omaha, United States

    Job Details · Job Location · Omaha Zoological Society - Omaha, NE · Position Type · Seasonal · Job Category · Entry Level · Evening Guest Services Associate · Job Title: Evening Guest Services Associate · FLSA Status: Non-Exempt · Hours: Part-time (flexible schedule inclu ...

  • Element Hotel

    Hotel Guest Service Rep

    3 weeks ago

    Element Hotel Omaha, United States Paid Work

    What we offer: Competitive starting wages · Health, Dental, Vision and other benefits available after 60 days · DailyPay · 401k · Paid Training · Paid PTO · Referral program · Discounts at all Kinseth Hotel Corporation hotels and restaurants · SUMMARY · Provides customer ...

  • Hilton Hotels Corporation

    PT Guest Service Agent

    4 weeks ago

    Hilton Hotels Corporation Omaha, United States

    Hilton Hotels - JobID: HOT0AKGA [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...

  • Omaha's Henry Doorly Zoo & Aquarium

    Guest Services Associate

    2 weeks ago

    Omaha's Henry Doorly Zoo & Aquarium Omaha, United States

    Omaha's Henry Doorly Zoo & Aquarium is seeking Guest Services Associates with strong customer service skills who can respond well in a variety of situations to ensure guest satisfaction. Guest Services Associates provide excellent service to Zoo gues Guest Service, Associate, Gue ...

  • Hilton Hotels Corporation

    Guest Service Agent

    3 weeks ago

    Hilton Hotels Corporation Omaha, United States

    Hilton Hotels - JobID: HOT0AJXQ [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...

  • Children's Hospital & Medical Center

    Guest Services Associate

    1 week ago

    Children's Hospital & Medical Center Omaha, United States

    Job Description · Schedule: Emergency Department - Wed-Sun 5 - 9 pm · At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of exce ...

  • Omaha Children's Hospital

    Guest Services Associate

    2 weeks ago

    Omaha Children's Hospital Omaha, United States

    Schedule: Emergency Department - Wed-Sun 5 - 9 pm · At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusio ...

  • Omaha Henry Doorly Zoo

    Evening Shift Supervisor Guest Services

    1 week ago

    Omaha Henry Doorly Zoo Omaha, United States

    Job Details · Job Location · Omaha Zoological Society - Omaha, NE · Evening Shift Supervisor Guest Services · Job Title: Evening Shift Supervisor Guest Services · FLSA Status: Non-exempt · Hours: Part-time (flexible schedule including weekends and holidays for evening Zoo eve ...

  • Wingstop Restaurants

    Guest Service Team Member

    2 weeks ago

    Wingstop Restaurants Omaha, United States

    Wingstop L Street - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, ...

  • Hilton

    PT Guest Service Agent

    4 weeks ago

    Hilton Omaha, United States

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · What will I be doing? · As a Guest Services Agent, you would be resp ...

  • Wingstop Restaurants

    Guest Service Team Member

    2 weeks ago

    Wingstop Restaurants Omaha, United States

    Wingstop S 135th - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, ...

  • Wingstop Restaurants

    Guest Service Team Member

    2 weeks ago

    Wingstop Restaurants Omaha, United States

    Wingstop Blondo St - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic ...

  • Wingstop Restaurants

    Guest Service Team Member

    2 weeks ago

    Wingstop Restaurants Omaha, United States

    Wingstop S 71st St Ste A - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with aut ...

  • Nothing Bundt Cakes

    Part Time Guest Service

    1 week ago

    Nothing Bundt Cakes Omaha, United States Part time

    Nothing Bundt Cakes - JobID: [Retail Associate / Team Member] As a Guest Service Representative at Nothing Bundt Cakes, you'll: Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs; Maintain strong product knowledge t ...