Host, Lumiere Brasserie - Los Angeles

Job summary

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful timely professional manner.

Greeting escorting guests to tables in restaurant maintaining friendly courteous efficient operation dining room ensure guest satisfaction manageable flow service host first last impression restaurant therefore imperative interactions both internal external guests are positive at times.
What you will doing: To uphold Fairmont Century Plaza values mission statement performing positional responsibilities adhere company policy procedures stated company handbook consistently offer professional friendly engaging service interact arriving departing guests answer phone using proper standards etiquette take record confirm accuracy restaurant reservations accordance reservation guidelines use clear concise communication assistants servers lead servers managers regarding needs guests escort guests appropriate table dining room act point contact between guests leadership tailor guest experience necessary familiar menu items aspects services property assist cleaning clearing setting tables maintain cleanliness restaurant familiar food outlets amenities property knowledgeable general city information hotel history ambassador department property brand other duties assigned What what you getting Discounted hotel rooms food beverage rates employees sister properties around globe provide learning programs through Academies promote growth development full potential opportunity develop talent grow within property across world ability make difference Corporate Social Responsibility activities Planet 21 WATCH Hourly Rate $32.75 Break-In Rate applicable New Hires CBA Schedule based Seniority Business Needs Your experience skills include Must have excellent communication skills very organized Must have legible penmanship Must calm warm manner Preferred previous customer service experience Successful completion Host position training program Must pass Food Beverage Service Knowledge Quizzes Able speak English clearly advanced level Able read write English Able communicate clearly listen attentively management guests fellow employees able make good decisions where concerned demonstrates good judgment Your team working environment What true day Western White House venue outside White House host state dinners place history remains unshakeable modernized luxury elevated guest experience product people enlivens real wow factor This begins new kind workplace energy contagious stories invigorating challenges present inspiring opportunities mark provide environment trust respect integrity home away from home diversity inclusion celebrated privacy personal protected Accor Employee Value Proposition fair treatment workplace free discrimination harassment We welcome worldwide leader welcome join us community passionate hospitality discover life awaits visit Do what love care world dare challenge status quo BELIMITLESS Experience begins new kind workplace one where energy is contagious stories invigorating challenges present inspiring opportunities mark we provide environment of trust respect integrity home away from home celebration of diversity inclusion privacy personal protected Through Accors Employee Value Proposition we ensure fair treatment workplace free discrimination harassment Our commitment Diversity Inclusion We inclusive organization ambition attract recruit promote diverse talent commit future diverse identities celebrated equitable practices woven fabric everything do as organization Fairmont Century Plaza Equal Opportunity Employer EEO M/F/V/D Visa Requirements must proof current eligibility employed United States America

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Job description