Host - Metropolis - New York - MARCUS SAMUELSSON RESTAURANT GROUP

Description

Job Title

Host/Hostess

Summary

An ideal candidate will provide exceptional customer service, ensuring a welcoming experience for guests. The host/hostess will be responsible for managing the flow of customers, seating guests, and maintaining a clean and organized work environment.

Responsibilities

• Key Responsibilities:
• To greet guests with a smile and provide prompt, courteous service.
• Seat guests by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest.
• Adhere to seating guidelines to ensure equitable distribution amongst servers.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Assist with take-out orders.
• Monitor dining areas for seating availability, service, safety and well-being of guests.
• Assist servers when needed.
• Thank every guest upon departure, invite them to return, and wish them a fond farewell.
• Manage reservations; familiarity with OpenTable.
• Working knowledge of menu and beverage offerings.
• Ability to communicate guest requests, including dietary restrictions, to culinary staff.
• Perform opening and closing duties.
• Help to maintain a clean and presentable work environment.
• Maintain a positive, outgoing demeanor during service.
• Be safety conscious to promote the safety of ones self, co-workers and guests at all times.

Qualifications

• Prior host or other front-of-house experience in a professional, upscale casual restaurant preferred.
• Prior related experience requiring excellent customer service, cash handling, service recovery and problem-solving skills.
• Strong written and verbal communication skills; computer proficiency required.
• Ability to work in a fast-paced environment while managing the needs of guests.
• Ability to work cohesively with co-workers throughout the restaurant.
• Possess a passion for hospitality and a love of the food & beverage industry.
• Ability to work a flexible schedule.
• Ability to lift, carry, push, pull and place objects weighing up to 25 lbs. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.

Estimated Salary: $45,000 - $55,000 per year.

This is a general job description for a Host/Hostess position. Specific responsibilities may vary based on the location and requirements of the employer.