VP, Product Management - Austin - SupportFinity™

Description

Summary

The Vice President of Product Management for Mission Critical will serve as a strategic and service leader to Product Centers from Central Operations at Mission Critical Group (MCG). This role will lead the strategic direction, development, and lifecycle management of Modular and Enclosures. The VP, Product Management is responsible for driving innovation, maximizing market penetration, and ensuring the technical excellence and profitability of our products. This position requires a visionary leader with deep expertise in backup power generation, electrical distribution, metal fabrication, and product lifecycle management in high-reliability environments.

Accountabilities

Strategy and Leadership:

• Define the long‑term product vision, strategy, and roadmap for Modular and Enclosures, aligning with overall company goals and market needs.
• Build, lead, mentor, and grow a high‑performing team of Product Managers and R&D engineers, fostering a culture of innovation, collaboration, and accountability.
• Sponsor key product development initiatives, ensuring projects are delivered on time, within budget, and meet defined market requirements and quality standards.
• Product Management:
• Conduct extensive market analysis to identify emerging trends, competitive landscapes, customer pain points, and new opportunities within the mission‑critical power sector (e.g., Data Centers, Hospitals, Industrial).
• Own the business case for the enclosure product portfolio, driving profitability through strategic pricing, cost reduction, and feature optimization.
• Translate customer needs and market insights into clear, actionable product requirements (PRDs) for the R&D and engineering teams.

Research and Development (R&D)

• Direct all R&D activities, focusing on next‑generation technologies in modularity to maintain a competitive advantage.
• Oversee the intellectual property (IP) strategy, ensuring proprietary technology is secured and used effectively to create defensible market positions.
• Establish and enforce rigorous engineering standards and development processes to ensure product reliability, safety, and compliance with global regulatory standards (e.g., UL, CE, ISO).

Operating Ethos

• Safety First: Prioritize safety in all actions and decisions. Follow safety protocols, identify potential hazards, and take immediate steps to correct or report unsafe conditions. Model safe behavior for others and contribute to a culture of workplace safety.
• People Centered Management: We believe our greatest asset is our people. You will contribute to an environment that fosters respect, collaboration, growth, and empowerment. This includes actively listening, providing constructive feedback, supporting professional development, and promoting a diverse and inclusive workplace where every individual feels valued and can thrive.
• Customer Centricity: Our customers are at the heart of everything we do. You will be dedicated to understanding their needs, exceeding their expectations, and building lasting relationships through exceptional service and innovative solutions. Your commitment ensures we consistently deliver value and earn their trust and loyalty.

Core Values

• Have Humanity: This means approaching every interaction with empathy, respect, and kindness. We recognize the inherent worth in every individual, whether they're a colleague, customer, or partner. It's about understanding different perspectives, fostering a supportive and inclusive environment, and acting with compassion and integrity in everything we do.
• Be Transparent: We believe in open and honest communication. This means sharing information clearly and directly, being accountable for our actions, and fostering an environment where trust is built through clarity. We communicate openly about our successes, challenges, and decisions, ensuring everyone understands our goals and how we're working to achieve them.
• Drive Innovation: Innovation is the heart of progress. This means we are constantly seeking new and better ways to do things. We encourage curiosity, embrace creative problem‑solving, and are not afraid to challenge the status quo. It's about fostering a culture where new ideas are welcomed, tested, and implemented to drive continuous improvement and future growth.
• Be Resilient: Life and business come with challenges, and resilience is our ability to adapt and thrive through adversity. This means facing obstacles with a positive mindset, learning from setbacks, and bouncing back stronger. It's about maintaining perspective, demonstrating perseverance, and supporting each other to navigate difficulties and emerge more capable.
• Always Reliable: When we say we'll do something, we do it. Reliability means consistently delivering on our promises, demonstrating dependability in our actions, and being trustworthy in all our commitments. It's about taking responsibility, ensuring quality in our work, and building confidence with our colleagues and customers through consistent, dependable performance.
• Grit: Grit is our passion and perseverance toward achieving long‑term goals. It's about sticking with our future, day in, day out, not just for the week or the month, but for years. It means working hard to make our vision a reality and maintaining commitment and effort even in the face of setbacks, frustration, and failure.

Requirements

• Bachelor's degree in mechanical, electrical engineering or related technical field. MBA or advanced degree preferred.
• 10+ years of experience in Product Management, R&D, or Engineering within the fabrication, structures, electrical, or mission‑critical infrastructure industries.
• 8+ years of executive or senior leadership experience managing cross‑functional product and R&D teams.
• Proven track record of successfully launching innovative, profitable products.
• Deep understanding of backup power, electrical distribution systems, and related power solutions.
• Familiarity with the architecture and operational requirements of data centers, hospitals, and other high‑reliability mission‑critical facilities.
• Extremely proficient in Microsoft Office Suite (Word, Outlook, Excel).
• Ability to prioritize workload, multitask, and work under pressure in a demanding environment.
• Excellent interpersonal and conflict resolution skills.
• Strong analytical and critical thinking skills.
• Comfort working in a lean, dynamic, fast‑paced, growing environment.
• Exceptional sense of judgment and ability to make quality and independent decisions under ambiguous situations.

Strong influencing and partnering skills across all levels of the organization.

About the company

Mission Critical Group