Coordinator, Service & Retention (55441) - Spartanburg
2 weeks ago

Job summary
The Membership Services Coordinator will assist in servicing all season ticket accounts, manage the logistics and execution for all membership events, and oversee the process for all season ticket member touchpoints during the season and off-season.- Create and implement tracking and pacing towards goals using tools and resources provided by DBH.
- Work closely with the broader Diamond Baseball Holdings Ticketing and Sales Teams to develop best practices when it comes to servicing accounts and maintaining membership base through renewals and potential upsell opportunities.
- Help manage all season ticket accounts, anticipating and resolving all member complaints, requests, and inquiries to drive high renewal rates and upselling opportunities.
Job description
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