Aftermarket Account Manager - Cleveland, OH
3 weeks ago

Job summary
We are looking for an Aftermarket Solutions Specialist to help customers get the most out of their CNC cutting equipment before, during, and long after installation.
Responsibilities
- Own the pre-installation process with customers: review sites, requirements, utilities, and timelines to ensure smooth and on-time installs and startups.
- Serve as a primary point of contact for customers from purchase through installation, answering technical questions and coordinating with internal teams as needed.
- Provide front-line technical assistance on machine operation, basic troubleshooting, and software usage, escalating to field service when appropriate.
- Support Service by helping customers identify when service visits,
preventive maintenance,
or training will protect uptime & improve performance.,,,
Job description
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