- Two (2) years of customer service experience.
- Punctuality and Reliability.
- One (1) year of FLAIR experience.
- Proficient in the use of MS Word, Excel, and Outlook.
- Detailed oriented.
- Experience answering a multi-line phone.
senior benefits technician - Tallahassee, FL, United States - MyFlorida
Description
SENIOR BENEFITS TECHNICIAN
Date:
Apr 27, 2024
Location:
TALLAHASSEE, FL, US, 32308
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website \_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .
Requisition No:
Agency:
Financial Services
Working Title:
SENIOR BENEFITS TECHNICIAN
Pay Plan:
Career Service
Position Number:
Salary:
$40, $42,000.00
Posting Closing
Date:
05/03/2024
Total Compensation Estimator Tool )
OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY
DIVISION:
TREASURY
BUREAU:
DEFERRED COMPENSATION
CITY:
TALLAHASSEE
COUNTY:
LEON
SPECIAL NOTES:
This advertisement will be used to fill two (2) identical positions.
A bachelor's degree or higher in Accounting, Finance, Business, Marketing or Economics from an accredited college or university ispreferred.
Requirements:
Due to the job duties of this position, the work hours are 8:00 am to 5:00 pm, Monday-Friday with an hour lunch.
Anticipate hiring salary range is $40, $42,000.00, depending on experience and education.Employees of the Department of Financial Services are paid on a monthly pay cycle.
This position requires a security background check, including fingerprint as a condition of employment.
Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.
MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS,AND ABILITIES:
Knowledge of the principles and techniques of effective communication. Knowledge of basic arithmetic. Ability to determine work priorities, assign work and ensure proper completion of work assignments. Ability to communicate effectively. Ability to organize data into logical format. Ability to evaluate and analyze data, identify errors, and take corrective action. Ability to solve problems and make decisions. Ability to understand and apply applicable rules, regulations, policies, and procedures relating to retirement. Ability to establish and maintain effective working relationships with others. Ability to compose correspondence. Ability to work independently. Ability to perform basic arithmetic calculation.
BRIEF DESCRIPTION OF DUTIES:
Provides quality customer service to all participants and State employees. Receives incoming telephone calls and electronic messages in support of our customer service function. Answers questions about the Plan organization, policies, and procedures.
Explains Plan policy and procedures to state employees, current participants, and Investment Providers (for example:
federal regulations and procedures). Communicates detailed information concerning available investment options. Distribute information about the Plan upon request.
Reviews, coordinates, and processes participant requests for Operational transactions including, Distributions, Unforeseeable Emergency Withdrawals, Company to Company Transfers, Loans, Rollovers, Purchase of Prior Service Credits.
Scrutinize requests to ensure participants meet the eligibility requirements and required documents are complete and accurate.Validates and reconciles participant's account information and corresponds with IP and Record Keeper to expediently resolve discrepancies to avoid delays in transactions.
Organizes, maintains, and enters participant's information into the Complete Access of Participant Records Information (CAPRI) database system relating to transaction requests.
Coordinates with IPs to rectify any pending actions.Prepares IP authorization for the requested transaction from the participant's account, initiates the correction of errors, and makes adjustments due to changes or cancellations on assigned transactions.
Validates and updates electronic documentation in CAPRI to reflect completion of the transactions which is used in preparation for status reports and external audits.
Validates electronic documentation of processed transactions.Reviews and prepares correspondence to participants, beneficiaries, and IPs to obtained pertinent information required to respond appropriately to requests for services related to the Plan.
Counsels' participants on Plan transactions and related IRS rules.If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.
Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
VETERANS' PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Veterans' Preference documentation requirements are available by clickinghere ) . All documentation is due by the close of the vacancy announcement.Nearest Major Market:
Tallahassee