- Provide prompt and courteous customer service.
- Precisely and accurately handle money, checks, and other types of payment received for product sold including processing refunds and/or issuing in store merchandise credit to customers for returned merchandise.
- Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, vendor check-in transactions in accordance with company standards and policies and practices.
- Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify your manager on duty of any inaccuracies
- Be knowledgeable and actively participate in all sales promotions and other campaigns.
- Practice suggestive selling and build customer relations.
- Be aware of sales goals and performance against those goals.
- Review and adhere to all city, county, state, and federal laws affecting store operations.
- Maintain a neat personal appearance and wear company uniform and name tag at all times.
- Address customer complaints in a positive manner. Document complaints for follow up by Store Manager when necessary.
- Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition.
- Face front and dust merchandise near register area.
- Follow company policies and procedures for all transactions.
- Engage the customer to ensure that they are receiving all the benefits of being an ACE Rewards member and actively seeking participation from them.
- Review and adhere to store safety/emergency procedures - critical telephone numbers and incident reporting forms and protocol.
- Perform regular cleaning of counter surfaces, store equipment, restrooms and other duties as assigned
- Participate in all store sales building, customer service, and team-building activities.
- Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)
- Exemplify TNT Ace Hardware Core Values *Part-time cashiers are required to work a minimum of 1 night per week and 1 weekend shift.
- Cashier experience in a similar position or proficiency in a similar task
- Exceptional customer service skills & the ability to help maintain a customer focused culture
- Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment as needed
- Ability to work as part of a team and interact with customers of various socioeconomic levels, persons in differing company roles, vendors, guests and ACE corporate representatives.
- A continuous pattern of regular and prompt attendance is required.
- Must be able to work a flexible schedule of nights, days, weekends, and holidays
- Bilingual (Spanish) verbal and written communication skills highly desired.
- Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
- Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth Job responsibilities may change based on the needs of the business. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.
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Retail Cashier - Waukesha, United States - Ace Hardware
Description
Job Description
About TNT Ace Hardware TNT Ace Hardware is a locally owned and operated chain of hardware stores serving the Waukesha and Delavan communities.
Our vision is to be the best, most helpful hardware store and be recognized as the community destination for home repair, maintenance and service.
TNT is customer focused and is genuinely interested in discovering and exceeding the needs of our customers.TNT is dedicated to the challenge of providing a good working environment for our most valued asset, our team members.
If our core values resonate with you please come check out our TNT Team Pay:$10 - $17 per hour Position Summary Upholds the Core Values as determined by the management team. Primary responsibility for all positions with TNT Ace Hardware is to Amaze Every Customer Every Time. Retail cashiers are responsible for providing customers with fast and friendly service at the cash register area. Other responsibilities may include managing shelves and inventory, and maintaining the overall appearance and cleanliness in the store. Essential Duties and Responsibilities
Required Knowledge Skills and Abilities
Notice to Applicant about TNT
Ace Hardware:
You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.
The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.
Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner.
If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position.The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.
