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    Customer Service - El Paso, United States - Sparrow Texas

    Sparrow Texas
    Sparrow Texas El Paso, United States

    3 weeks ago

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    Description

    Sparrow Company, an executive search and staffing firm, has an immediate opening for a Customer Service Specialist. This is a temporary to hire opportunity. THIS IS NOT A RETAIL OR CALL CENTER OPPORTUNITY. MANUFACTURING EXPERIENCE IS REQUIRED.

    Customer Service Specialist

    • 2-3 years of experience in automotive, placing parts orders and releases
    • Received, analyze, and process customers' orders as per mfg locations logistics processes.
    • Negotiate with customers for big increases / decreases.
    • Analyze customer releases to determine orders to be placed.
    • Ensures exact delivery and excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
    • First point of customer contact for general inquiries such as inventory, scheduling, shipping, calendar schedules, shortages, promise dates, etc.
    • Build and maintain a good business relationship with clients by providing prompt and accurate service conducive to promote customer loyalty and satisfaction.
    • Responds to and provide solutions for customers' complaints through the creation of 8D or customer-specific corrective action reports.
    • Responsible for data integrity of reports submitted and data entered within the customer-specific programs.
    • Continuously follow up in order to achieve 100% on-time delivery performance and customer satisfaction.
    • Review, process, and distribute customer orders, inventory reports by FIFO, QA requests, customer labels, and shipment schedules.
    • Initiate and direct meetings to support the supply chain order to plan for future customer orders and/or eliminate current shortages and past due orders as well as eliminate obsolescence.
    • Attention to detail.
    • Oracle experience preferred.
    $15 to $17 per hour
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