Enrollment Frontline Representative (PT), CPRN40630AIS - Glen Ellyn
1 week ago
Job summary
The Enrollment Frontline Representative serves as the first point of contact in the Enrollment Center for prospective and current students, providing exceptional customer service and support across multiple enrollment functions, including Admissions, Records & Registration, Financial Aid, International Student Services and general student inquiries.This position is responsible for guiding students through the enrollment process, answering questions troubleshooting issues ensuring a seamless student experience. Provide guidance on admissions registration records financial aid and general student inquiries via in-person over the phone Outlook chatbot. Knowledgeable efficient in navigating understanding college website Interpret Federal State College policies procedures appropriately follow guidelines Family Educational Rights Privacy Act FERPA Educate students on enrollment steps deadlines institutional policies Responsible facilitating registration of students courses established guidelines which may require some judgment application policies procedures Assist with promoting attending enrollmentrelated events such as open house registration fairs campus tours.
Job description
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The Enrollment Frontline Representative serves as the first point of contact in the Enrollment Center for prospective and current students.Provide guidance on admissions, registration & records, financial aid, and general student inquiries via in-person, over the phone, · Outlook ...
The Enrollment Frontline Representative serves as the first point of contact in the Enrollment Center for prospective and current students, providing exceptional customer service and support across multiple enrollment functions. · ...
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