- Be Customer Obsessed
- Be Courageous with Your Point of View
- Challenge the Status Quo
- Act Like an Entrepreneur
- Have an It Can Be Done Attitude
- Do the Right Thing
- Be Accountable
- Coordinate the On-Time Delivery Transactions by client, region, and area.
- Navigation and processing transactions using Skipcart Proprietary Software.
- Ability to assist in driver navigation.
- Ability to read and translate/understand maps/distance/time to destination.
- Assist New Drivers in Online Account Registration.
- Meet required metrics or service levels required by our clients.
- Adherence to the company policies and work standards.
- Demonstrated comprehension skills for the purpose of determining customer issues and problem solving with the intent of keeping customers for the long-term.
- Demonstrated problem solving skills for the purposes of resolving scheduling transactions to achieve on time delivery.
- Ability to interact with distressed parties to provide information in response to inquiries about processes and services and to handle and resolve delivery transactions.
- Demonstrated multi-tasking skills in the above-listed fields.
- Maintain a sense of urgency combined with getting work done completely, accurately and in accordance with Company standards.
- Ability to work effectively in a high demand and fast paced environment.
- High School Diploma or equivalent with 12 months experience in a service-related role Basic Knowledge of computer skills including Microsoft Office application software Excellent verbal and written communication skills
- Ability to utilize basic math computation skills
- Fast typing skills; using a touch typing system is a plus
- Required to work a flexible schedule that provides needed coverage for customer service levels. Required to read and follow all company policies and procedures.
- Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values.
- Experience with quick service restaurants or retail operations is highly preferred.
Live Delivery Operations Associate - Irving, United States - 7-Eleven
Description
Overview:
With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.
Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.
Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience and we need your help.
? How we lead
At 7-Eleven we are guided by our Leadership Principles.
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
Responsibilities:The Company
7Drive is 7-Elevens delivery division and were on a mission to bring on-demand delivery to cities and towns throughout the United States.?We serve our communities by connecting our network of drivers to restaurants, retailers, and grocers.
The Opportunity
A Driver Network Support Specialist is responsible for the coordination of the driver pool, order completion, delivery assignments/availability, driver notifications, and on time delivery metrics within their assigned market/area.
Responsibilities