Customer Service - Lancaster
1 day ago
Job description
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide.
Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.
Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care.
We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them.
If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.
Working At Dentsply Sirona You Are Able ToDevelop faster - with our commitment to the best professional development.
Perform better - as part of a high-performance, empowering culture.
Shape an industry - with a market leader that continues to drive innovation.
Make a difference -by helping improve oral health worldwide.
The Customer Service & Fulfillment Specialist serves as the primary link between customer service and logistics, ensuring every customer order, return, and claim is processed and fulfilled within the agreed-upon lead time to drive customer satisfaction and operational effectiveness.
This role serves as the single point of contact for customer service & S&OP regarding shipment status and tracking information and requests to expedite orders.
Key Job ResponsibilitiesMonitor SAP & EWM to ensure all orders, returns, and claims are processed per the expected lead times.
Work collaboratively with all functions to urgently address issues causing orders, returns, and claims to be delayed in processing.
Provide exceptional customer service to internal stakeholders by addressing inquiries, concerns, and/or requests in a timely and professional manner.
Serve as a liaison between customer service, S&OP, and the warehouse team to ensure efficient and accurate handling of orders and shipments.
Maintain a thorough understanding of warehouse operations and inventory management to effectively assist internal stakeholders.Proactively identify and resolve issues or discrepancies with 3rd party and Interco customer orders, returns, and claims.
Collaborate with warehouse staff to ensure timely and accurate processing of customer orders, including working to ensure expedite requests are processed per customer expectations.
Maintain accurate and up-to-date log of errors/challenges and internal stakeholder inquiries/interactions.Develop and maintain KPIs and dashboards to track and monitor performance metrics including identifying and implementing actions to improve performance.
Contribute to the overall success and growth of the company by actively seeking opportunities to improve processes and meet customer expectations.
Other duties, as required.Competencies
Possesses a bias towards action and a strong sense of urgency.
Excellent written and verbal English communication skills with the ability to present to key stakeholders.
Strong results orientation.
Demonstrated ability to work independently and cross-functionally with minimal supervision.
High attention to detail.
Education
Bachelor's degree in Business, Supply Chain, Logistics, or a related field preferred
Years And Type Of Experience
3+ years in a related customer service and/or distribution role
Prior experience working collaboratively across numerous business functions and cultures in a complex, fast paced environment.
SAP, or other ERP, experience with order, warehouse, and/or transportation management.
Proficiency in all Microsoft Office products, including PowerPoint, Excel, Outlook, Teams, and PowerBI.
Experience in a regulated industry (medical devices, pharmaceutical, etc.) is strongly desired.
Spanish language skills are a plus.
Dentsply Sirona is an Equal Opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status.
We appreciate your interest in Dentsply Sirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to Please be sure to include "Accommodation Request" in the subject.
We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).
The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).
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