Lead Specialist, Customer Content Developer - United States
1 day ago

Job description
DescriptionThe Lead Specialist, Customer Content Developer is an Instructional Designer & Content Producer. You will create engaging and scalable training content that enables customers to succeed with Pearson solutions. You will work closely with Customer Success and Product teams to translate subject matter expert knowledge and product updates into clear, impactful learning resources. This role combines instructional design expertise with content creation, producing videos, guides, toolkits, and interactive learning experiences.
What you will do:
- Partner with SMEs, Customer Success, and Product teams to design structured, role-based learning paths and resources.
- Produce digital content (videos, toolkits, quick-start guides, and interactive modules) to support onboarding, feature adoption, and ongoing education.
- Apply instructional design best practices to create learning content that is both effective and engaging.
- Collaborate with the Customer Enablement & Onboarding team to ensure content aligns with customer onboarding initiatives and product updates.
- Publish and manage content within the LMS/Academy platform, ensuring all assets are tagged, discoverable, and tracked for engagement )
- Monitor performance metrics (content completion, customer feedback, learning assessments) and optimize content based on data insights.
- Maintain a content refresh cycle to ensure all customer resources remain accurate and relevant.
- Ensure all content meets accessibility, localization, and brand guidelines.
What will set you up for success:
- 4+ years of experience in Instructional Design, Learning Experience Design, or Digital Content Production.
- Demonstrated ability to design end-to-end learning experiences and multimedia content.
- Proficiency with e-learning authoring tools and video production software (Camtasia, Adobe Premiere, Canva, etc).
- Familiarity with LMS platforms and learning analytics.
- Strong communication skills, with the ability to simplify technical information for a customer audience.
- Portfolio of training content or digital assets showcasing creativity and instructional clarity.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $110,000 - $115,000
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Applications will be accepted through March 4, 2026. This window may be extended depending on business needs.
#LI-LB1
Similar jobs
Nango, un proveedor líder de acceso API, busca un ingeniero contenido desarrollador para escalar su contenido para ingenieros construyendo integraciones productivas. · ...
4 weeks ago
Tambo is an open-source toolkit for building agents that render your React components. · We're five people, pre-seed, · building infrastructure for AI-native apps. · You've made video content before (tutorials,livestreams,walkthroughs) · ,Existing presence in the React or TypeScr ...
3 weeks ago
The Content Development Specialist designs and produces high-impact enablement materials that equip TPx revenue teams with the knowledge, skills, and tools needed to perform effectively throughout the customer lifecycle. · ...
1 week ago
We are driven by a simple challenge: the most valuable data for solving humanity's greatest challenges remains locked away due to privacy concerns, and we can change that through technology rather than compromise. · Manage and grow engagement across Slack LinkedIn X/Twitter YouTu ...
1 week ago
This role is responsible for assisting with the day-to-day relationships and communication in and around the portfolio of Content Revenue partnerships while growing new partnerships and revenue across various properties within the USA TODAY Co portfolio. · Partnership Management- ...
1 week ago
Senior Manager, Content Development – NetSuite Education Services
Only for registered members
As Senior Manager of Content Development you will lead a team responsible for the functional depth accuracy and structure of NetSuites global learning roadmap. · CPL Cohort Leadership Lead coach and mentor a high-performing team of Curriculum Product Leads (CPLs) fostering stron ...
1 week ago
WalkMe Learning & Content Developer Consultant US Southeast - Contract/1099
Only for registered members
We are looking for a rock star WalkMe Learning Consultant & Content Developer to join our growing ISG Training as a Service (TaaS) consulting services team with a focus on developing innovative learning solutions and thought leadership in a client-facing role. · Recommend best pr ...
1 month ago
We're looking for a Lead Technical Content Writer who combines QA/engineering expertise with strong communication skills and on-camera confidence. · Own the creation of high-quality technical content: blog posts, guides, whitepapers, case studies, and scripts · Translate complex ...
1 week ago
We're looking for a Lead AI Code Generation Evangelist who combines engineering expertise with strong communication skills and on-camera confidence. · We need someone to create technical video and text content describing technology topics in relation to Generative AI. You'll shap ...
4 days ago
We are looking for a skilled individual to join our rapidly growing team at Bluelight Consulting.This position is ideal for someone who thrives in a fast-paced, dynamic environment where everyone's opinions and efforts are valued and appreciated. · ...
1 month ago
Manage the City of Garland's web presence ensuring an optimal user experience as well current accurate accessible and engaging content. · Design develop and maintain City websites collaborate with City staff to manage department pages and content monitor sites and pages for accur ...
1 week ago
Urgent opening For the post of Content Writer-Permanent WFH
Only for registered members
We are seeking a talented and creative Content Writer to join our dynamic Digital Marketing Team. · The ideal candidate is a skilled wordsmith with a passion for crafting compelling content that resonates with target audiences. · As a Content Writer, you will play a crucial role ...
1 month ago
The Senior Instructional Designer analyzes training requirements for client-based programs and works closely with clients to analyze, design, develop implement evaluate training systems materials utilizing ADDIE model. · ...
1 week ago
The Marketing Manager professional develops and implements strategies to promote products and services focused on animal health served by AHV. This involves planning, crafting, and executing marketing campaigns, managing online and offline presence. · ...
1 month ago
We are seeking a talented content strategist to join our team on a freelance contract & project based basis. · The ideal candidate will have experience in content strategy or a similar role and possess strong proofreading copy editing and editing skills. · ...
1 month ago
Associate Director of Content Management, HSS
Only for registered members
At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a B ...
1 day ago
We are seeking a highly structured, proactive, and detail-driven Manager, Marketing to elevate the clarity, consistency, and quality of our brand and communications in a highly technical B2B environment. · Lead deliverables for product/service launches. · Manage communication act ...
3 weeks ago
The at-Home Solutions Communications team plays a pivotal role in shaping brand reputation, storytelling, visibility and the customer experience for both the business and the broader Enterprise. · The Consultant will lead social content development and execute on social community ...
3 days ago
The Marketing Strategist integrates marketing strategy with hands-on creative execution to develop and implement strategies that engage alumni, donors, and parents. · ...
5 days ago
This position is a strategic and creative Content Strategist to lead the development and execution of content initiatives that support our brand, sustainability initiatives, product marketing, and customer engagement efforts in print, digital and event media. · Develop and manage ...
4 weeks ago