bartender - sand dollar downtown - Las Vegas, United States - Plaza Hotel & Casino LLC

Description

Job Description

The VISION of PlayLV Gaming is to be the place to be Downtown and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist. The renaissance has begun, The Plaza Way

Our guiding principles are:

• Always do the right thing
• Be respectful and considerate – everyone matters.
• Deliver more than others think possible.
• Show passion for what we do and enthusiasm for who we are.

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possesses the attitude and aptitude to work within a high-performance culture. Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

POSITION SUMMARY: Provide warm personalized service, while demonstrating leadership and teamwork to bar backs and beverage servers. Bartenders will always comply with the enforce alcohol awareness laws and procedures.

• Pick up bank and check out any necessary keys.
• Check all liquor and condiments to ensure that the bar is ready for business.
• Put away any beer, liquor orders that you will need for your shift.
• Check all juices and press fresh juice daily.
• Remove waste from trash bins and replace with clean liners as needed.
• Polish glassware and clean bar tools throughout the evening.
• Assist with batching cocktails.
• Sweep up debris from floors FOH and BOH as needed.
• Fruit should be cut on a daily basis. Any unusable fruit left over from the previous day should be discarded.
• Stock all necessary souvenir glasses, cups, straws, napkins, etc... For daily service.
• Wipe down bar counter and bar stools. Position stools evenly at the bar.
• Prepare the requisition sheet once all guests and cocktail servers have left.
• All liquor bottles must be wiped down and faced accordingly.
• Put away all liquor and discard all unused fruit.
• Bar should be left in immaculate condition.
• Wipe down the bar counter tops, liquor guns, bottles and drain all wells.
• Lock up all necessary areas.
• Count down drawer and return bank to the Annex
• All paperwork needs to be placed in the proper order.
• Make sure all paperwork is dropped according to the Main Cage Policy.
• Make sure blenders are clean.
• Notify the Manager on Duty that you are leaving and of any problems that may need to be addressed before the start of the next day.
• Notify a Manager IMMEDIATELY if anything is in need of servicing or repair.
• Treat every day as if it were a HEALTH INSPECTION.
• Workspace is to be maintained to health inspection standards.

Service Duties & Responsibilities:

• Working knowledge of all craft beverage products served in the venue.
• Greet guests promptly by placing cocktail napkin before them.
• If necessary, guide them through our drink selection.
• Ring drinks, serve beverages onto the napkins and place the check into a Check Presenter in front of the guest.
• Fully understand all food steps of service and menu items.
• All guests will receive the same attention and service regardless of the check amount.
• Pay close attention to pouring standards and avoid over pouring.
• Every drink gets rung in and accounted for.
• No alcohol is to be served to any staff member while on duty.
• Maintain a clean bar top at all times.
• Service and ring drinks for the cocktail servers in the appropriate service window.
• Know the drink menu. Be able to speak about it, take orders and ring it in.
• Never question a guest about a gratuity.
• Ensure that each and every guest is treated equally in the same professional manner, enthusiastic service and politeness, regardless of race, sex, color, or age.
• Smile

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

RESPONSIBLE ALCOHOL MANAGEMENT

• Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated
• Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager's attention
• Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner
• Responsible for accurately checking Guest identification
• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures
• Comply with all state and federal liquor laws

EDUCATION and/or EXPERIENCE:

Required:

• At least 1-year experience as a Bartender in a resort setting
• At least 1-year of experience in customer service
• Ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meet deadlines
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina and proper mental attitude
• Ability to handle cash and accurately make change
• Ability to speak and to listen in a public forum
• Manage multiple tasks and remain calm in very high paced and stressful environment and work under pressure
• Have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• Basic math skills
• Must have High School Diploma or equivalent
• Must have a Union Pour Card
• Must have basic knowledge of wines and spirits
• Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather
• Performs all other job-related duties as requested

Preferred:

• Previous experience working in a similar Hotel Casino setting
• Minimum two (2) years' Bartender experience

CERTIFICATES, LICENSES, REGISTRATIONS:

• Alcohol Awareness
• Food Handler's Card
• Pour Card

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.