Senior Manager, Finance Operations - Nashville, United States - PILOT

Description

What we're building
Pilot is a tech company building the bookkeeping firm you wish existed.

We deliver books and a customer experience of unparalleled quality by automating the boring stuff and equipping a team of finance experts with software superpowers to deftly handle the rest.

The Role

Pilot's Finance Operations

team

s

deliver bookkeeping of unparalleled quality to a portfolio of customers across a range of industries.

Pilot's Controller Services team delivers specialized services to a portfolio of customers across a range of industries.

Imagine a world where

your team owns the customer relationship from scoping through

steady state operations

. A world where

we've automated away all the repetitive parts

of bookkeeping

, letting you focus on the customer, quality, and new ideas for how to make our tools better and our processes more efficient.
As the Senior Manager for

Financial Operations

, you will manage a large and growing team of Controllers

, Account Managers, and AP

and


ARspecialist

s who provide

a best in class service

to our customers. No day is the same and you will need to adeptly maneuver moving from collaborating with your team on a complex client issue to working with our Bookkeeping

and AP

and


AR
team

s

during the monthly-end close process to provide mentorship to the team. As an added bonus, the Sales team

will also

need your

teams'

expertise to help sell and scope potential client

s

.
In a nutshell, our Finance Operations team consists of accounting and finance experts with software superpowers who:

Delight customers with expert guidance and support

Deliver high-quality books efficiently to our customers

Manage customer deadlines and expectations in a fast-paced

,

collaborative environment

In a nutshell, our

Controller

team consists of accounting and finance experts with software superpowers who:

Manage the customer relationship from

scoping through onboarding and ultimately into

steady state

Leverage their

industry expertise to recommend process improvements to maximize accuracy and efficiency within our financial statement close process

Investigat

e

accounting issues to develop methodology based upon accounting principles

Manage customer deadlines and expectations in a fast-paced, collaborative environment

Provide guidance to our

internal

teams to represent industry best practices based upon accounting principles

As a Senior Manager on our Finance Operations team, you'll focus your time on:

Owning

your team's portfolio of customers, ensuring that your team delivers

a positive customer experience through on-time and high quality monthly

financial statements

Providing guidance and support to c

ustomers

and your team on complex accounting issues such as new revenue streams, COGS methodology, due diligence during M&A transactions, and audit preparation

Investigating accounting issues and collaborating with our Controller Services function to develop methodology based upon accounting principles

Developing members of your team to become highly effective people managers and individual contributors

Setting clear expectations, providing continuous feedback

using data and qualitative feedback

, addressing underperformance, and recognizing the individual strengths and contributions of your team members

Collaborating

cross-functionally with other Operations leaders to ensure a cohesive customer experience

such as Tax and CFO Services

.

Using your industry expertise to recommend

and implement

process improvements to maximize accuracy and efficiency within our financial statement close process

Role requirements
Our ideal candidate is a

highly motivated self-starter

with a passion for and ability to grow and develop team members.

Senior Managers on our Finance Operations team possess all of the following:


Required:
B.S. or M.S. in Accounting or equivalent

2+ years in public accounting

and

10+ total years of work experience

A

minimum

of

5 years of experience in a management role

Exceptional time management skills

Excellent written and oral communication skills

Excellent attention to detail

A love of problem solving and making teams and processes more efficient

Delight in providing an exceptional customer experience


Preferred:
Experience working in a service delivery model or organization

Prior experience in E-commerce, Technology, and Professional Services a plus

C

ontinuous accounting environment

experience

Start up or small company experience that requires you to roll up your sleeves to build and identify process improvements, create out of the box ideas to meet client needs, and ability to balance many priorities

About Pilot

Pilot launched in 2017 to bring the back office into the modern era.

Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business.

Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use.

With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 1,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock.

Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene.

Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech's Newest Unicorn .

Why Pilot?

We invest in our employees' development and happiness because our employees are the keys to our success and ensuring happy customers

The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).

Flexible vacation/time-off policy

All federal holidays are observed

Competitive benefits package including wellness benefits such as Modern Health, Headspace, One Medical, Aaptiv and Rightway

Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks

401(k) plan

The base pay range target for the role seniority described in this job description is $116,000 - $157,000 in Nashville, TN.

Final offer amounts depend on multiple factors such as candidate experience and expertise, geographic location, total compensation, and market data.

In addition to cash pay, full-time regular positions are eligible for equity, 401(k), health benefits, and other benefits; some of these benefits may be available for part-time or temporary positions.

Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. You may view all of Pilot's

recruiting notices here

, including our EEO policy, recruitment agency policy, recruitment scam notice, and important E-Verify information. You may view our job candidate privacy policy

here

.

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