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    Sr. Customer Experience Engineer - New York, United States - useWeb3

    useWeb3
    useWeb3 New York, United States

    3 weeks ago

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    Description
    New York / Seattle / Bay Area / Remote

    Description

    About the Company Founded in 2018 by professors of Yale University and Columbia University, CertiK is a pioneer in blockchain security, utilizing best-in-class AI technology to secure and monitor blockchain protocols and smart contracts. CertiKs mission is to secure the cyber world. Starting with blockchain, CertiK applies cutting-edge innovations from academia into the enterprise, enabling mission-critical applications to be built with security and correctness.

    CertiK is one of the fastest-growing and most trusted companies in blockchain security and has become a true market leader.

    To date, we have collectively worked with over 1800 enterprise clients, helped secure over $310 billion worth of digital assets, and detected over 31,000 vulnerabilities in blockchain code.

    Our clients include leading projects such as Aave, Polygon, Binance Smart Chain, Terra, Yearn, and Chiliz.
    CertiK just raised over $140 million and is backed by Coatue, Tiger Global, Sequoia, and Hillhouse Capital.

    About you You are fascinated by security and red teaming. The idea of studying the past attacks excites you. You can go all the way down to the byte code to understand how an attack works. You are not afraid of juggling a large codebase or byte code to unravel the mystery behind anonymous malicious actors.
    You are also detail-oriented. Ideally, you have some exposure to machine learning and understand the importance of data collection and annotation. You can go through a long list of attacks and persist to the end until they are all done. You never left a project halfway done.

    You are intrigued by the blockchain world and always want to know more about it, or to keep up with the latest development.

    You are interested in developing your understanding of this field and its security.

    You are committed to developing familiarity with this community to the extent that you can find most of the information you need from proprietary data sources or OSINT.


    About the role Our customer base is growing fast along with the features we are adding to support them. As a result, we have more questions, feedback, and tickets coming in than ever before. As we have just launched our SkyHarbor client portal, we need a customer support specialist who can onboard both new and old clients. In this role, youll be on the front lines introducing our latest products and features to our clients. As a customer support specialist, youll be the customers first point of contact as they encounter roadblocks. Because we are constantly adding new features to the existing stack, you are expected to have a keen knowledge of our latest products and able to provide personalized instructions to customers via email, phone, social media channels, and live chat. Additionally, you are also responsible for replaying the customer feedback to shape the direction of our products. Posted 15 days ago

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