Associate Service Desk Engineer Intern - Summer 2026 - Dallas - Triumph Financial

    Triumph Financial
    Triumph Financial Dallas

    6 days ago

    Description

    Join Triumph

    At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.

    Position Summary - The Summer Service Desk Engineer Intern role is designed for current college students, particularly rising seniors, who are passionate about technology and interested in launching a career in IT support, systems administration, or infrastructure engineering. This internship provides hands-on experience within Triumph's IT team, offering exposure to real-world technical support, enterprise systems, and customer-focused service delivery.

    As an intern, you'll serve as a first point of contact for internal technology support while learning best practices for troubleshooting, documentation, and collaboration in a professional IT environment. You'll be supported by experienced IT professionals who will mentor and guide your development throughout the summer.

    Day in the Life

    No two days are the same. You'll help troubleshoot login issues, assist with workstation setups, and respond to service requests from employees across the organization. Along the way, you'll build practical skills, expand your technical knowledge, and gain insight into how an IT service desk supports business operations.

    What You'll Be Doing

    • Respond to user support requests via phone, email, and chat with professionalism and a customer-first mindset.
    • Provide first-level support for hardware, software, and basic networking issues under guidance from senior team members.
    • Troubleshoot and resolve common technical problems related to operating systems, applications, and peripherals.
    • Escalate complex or unresolved issues to senior engineers following established procedures.
    • Accurately document incidents, troubleshooting steps, and resolutions within the ticketing system.
    • Follow IT service management processes for incident, problem, and change handling.
    • Participate in onboarding, training sessions, and knowledge-sharing activities.
    • Collaborate with the IT team to identify opportunities to improve support processes and the employee experience.
    • Assist with other IT projects or administrative tasks as assigned.

    Education & Eligibility

    • Currently pursuing a Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field.
    • Strongly preferred: rising seniors (students entering their final year of undergraduate study).
    • Relevant coursework, labs, academic projects, or prior internships in IT or technical support are a plus.

    What Makes You a Great Fit

    • Foundational understanding of operating systems, basic networking concepts, and troubleshooting methodologies.
    • Strong communication skills with a friendly, patient, and service-oriented approach.
    • Comfortable working with users of varying technical skill levels.
    • Organized, dependable, and eager to learn in a fast-paced environment.
    • Ability to work independently while collaborating effectively as part of a team.
    • Familiarity with ticketing systems, ITIL concepts, Agile, or Lean methodologies is a plus but not required.
    • Curiosity about new technologies and a desire to grow a career in IT.

    Non-Negotiable Logistic Requirements:

    • Must be currently pursuing an undergraduate or master's degree in Marketing, Business Administration, or a related field, with an expected graduation date between December 2026 and August 2027
    • Must be able to work onsite five days per week at our Dallas headquarters; housing assistance is not provided
    • Compensation for this role is $22 per hour.
    • Must be legally authorized to work in the United States for the full duration of the internship without current or future employer sponsorship
    • Program dates: June 8 through August 7

    We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

    Go on. Do it. Apply Today

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