Senior Software Application Support Specialist - Miami, United States - Benjamin Douglas

Description

My client is a leading company in their field is looking for a Senior Software Application Support Specialist to join their team.

Location:
South Miami


Start:

ASAP

Salary:
Highly competitive salary + benefits

Technical abilities

SQL Knowledge. Queries, inserts, updates.
Windows Knowledge. Comfortable moving around in windows server and workstations, command line.
Comfortable installing and upgrading software and using windows apps such as regedit.
Windows Server Knowledge would be a great plus
IIS Web Server
Adding Users
Mobile Device Knowledge o Comfortable moving around different mobile devices, Android and IOS.

Our Applications Details

MSSQL Based
Written in DotNet/Java
Runs on MS Windows and IIS.
Web, Command line and Windows Services, Web Services, Android Apps.
Hospitality / Cruise focused.

Duties and Responsibilities

Respond to email and telephone calls from customers for software application support.
Train Customers both over the phone/WebEx and onsite. So some travel will be required.
Develop rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques.
Correct customer data using SQL statements
Troubleshoot SQL programming using SQL Profiler and debug stored procedures to isolate software issues.
Document, track, and monitor issues to ensure a timely resolution.
Learn company's offered software solutions and industry operations.
Test software releases for web and mobile devices.
Write new or update existing user manuals and training documentation
Perform implementation and testing of the company's software at customer sites.

Qualifications

Highly motivated, self-starter, responsible, and accountable.
Experience supporting software applications or help desk experience.
Experience in implementing software solutions at customer sites.
Have experience teaching, training or giving presentations.
Demonstrated experience using and troubleshooting Microsoft SQL.
Possess strong analytical and problem solving skills.
Have organizational and time management skills
Have superior customer service skills.
Be able to multi-task and refocus based on changing priorities.
Be able to take ownership of projects and show initiative.
Excellent English oral and written communication skills required.
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