Customer Success Network Analyst - Lincoln - Automated Systems, Inc.

    Automated Systems, Inc.
    Automated Systems, Inc. Lincoln

    1 day ago

    Description
    *Company Overview*Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

    Automated Systems, Inc.

    has been a trusted partner in community banking since 1981, specializing in innovative core banking solutions and IT infrastructure services designed to empower financial institutions with control and efficiency.

    *Summary:
    ASI seeks a full-time Customer Success Network Analyst. This position is salaried and works on-site Monday through Friday 8:00AM – 5:00PM. Occasional overtime and weekend hours may be assigned.

    The candidate will serve as a point of contact for all support aspects with customers and implementation and hosting team members.

    *Key Responsibilities
    • Provide front-line support to customers by answering inbound support calls and resolving server-related questions in a timely and professional manner.
    • Accurately identify, document, and troubleshoot networking issues reported by users of hosted ASI/ABS software, as well as workstation, printer and scanner set up and configuration.
    • Research and deliver solutions or guide customers in proper system usage via phone, remote desktop tools, and ticketing systems.
    • Maintain accurate, timely documentation of customer interactions and case resolutions using internal support tools.
    • Collaborate with internal departments to escalate complex issues and ensure timely resolution.
    • Log into remote servers and use system tools to shadow customer sessions for enhanced troubleshooting.
    • Build strong relationships with customers and internal stakeholders to support ongoing service excellence.
    • Stay current on ASI/ABS server configurations, updates, and best practices through continuous learning.
    • Perform other duties as assigned by management.
    *Key Expectations
    • Deliver high-quality customer service consistently, both over the phone and in person.
    • Demonstrate ownership of customer issues, following through to resolution and ensuring satisfaction.
    • Uphold a high level of professionalism, empathy, and patience in all customer interactions.
    • Maintain a working knowledge of ASI/ABS software products, services, and relevant banking concepts.
    • Effectively manage a high volume of tickets and calls within a fast-paced support environment.
    • Proactively contribute to a team culture centered on collaboration, accountability, and customer success.
    *Qualifications & Experience:
    Excellent communication skills, including strong writing, reporting and business correspondence.

    Will require telephone communication skills.

    Customer Service skills which include being courteous, professional and patient.

    Excellent problem-solving skills.

    Strong attention to detail.

    Strong basic computer skills, Windows OS, and Microsoft Office products.

    Ability to work in a support team environment.

    Banking or Financial industry experience is strongly preferred but not required.

    Valid driver's license with a favorable driving history.

    *Education:
    Associates Degree in Computer Science or equivalent education and experience preferred but not required.

    *Travel:
    Ability to travel ~20% required.


    • Occasional travel required for on-site workstation setup or customer visits. xhuatnn
    Pay Range: 42k-52k/ Non-Exempt


    Embark on a journey with us to redefine community banking technology—apply today to become part of our innovative team shaping the future of financial services.


    Job Type:
    Full-time


    Pay:
    $42, $52,000.00 per year


    Benefits:

    • 401(k)
    • 401(k)
    matching

    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Tuition reimbursement
    • Vision insurance

    Work Location:
    In person

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