- Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.
- Act as a primary point of contact for incoming Helpdesk phone calls and emails
- Open and update Support Requests based on phone calls and emails
- Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors
- Provide superior customer service
- Configure and deploy workstations and laptops
- Provide client locations with onsite support as necessary
- Create and maintain accurate documentation to ensure correct procedures and licensing are followed
- Create and remove new user and computer accounts within and outside of domain environments
- Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions.
- Perform regularly scheduled maintenance on desktops, laptops, and servers.
- Scan and maintain machines for security purposes.
- Provide technical assistance for common application and hardware issues.
- Research best practices for applications.
- Maintain confidential information as needed
- Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance
- Escalate issues to Advanced Services and the Management team as appropriate
- Provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity.
- Other duties and projects as assigned
- 1-3 years' experience in Technical Support or equivalent experience.
- Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
- Demonstrate initiative and be results oriented with flexibility and tenacity
- Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
- Ability to work in a dynamic cross-organizational team environment
- Strong dedication to provide quality customer service
- Effective problem-solving skills and inherent decision-making ability
- Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
- Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager
- Support to cellular services including:
- Install and configure Android and IOS OS's
- Install and configure MDM on cellular and wireless devices
- Provide basic Windows Server Systems Administration
- Hardware/Software troubleshooting
- Basic services including file permissions, account provisioning, etc.
- Provide basic support to Audio Visual systems including Video Wall.
- Conduct monthly connectivity testing of BGAN Satellite Terminals
- Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations
- Candidate must communicate effectively with team members, team lead, management, and government customer
- Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision
- DoD8570 IAT Level II (eg: Sec+), Windows
- Ability to obtain and maintain Secret Clearance (FBI Fingerprint and eQIP to start)
- Required to stand, walk and sit; communicate verbally both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Physical demands associated with this position may include extensive walking (including stairs) throughout offices and between buildings. May require use of personal or Government vehicle to drive to local and/or remote office locations.
- Other duties as assigned
-
Support Technician
1 week ago
Dave & Busters Corpus Christi, United StatesDave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...
-
IT Support Technician
2 weeks ago
ESM Corpus Christi, United StatesEnterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring an IT Support Technician (Helpdesk/Desktop) I for an exciting opportunity located in C ...
-
SilverWorks Sinton, United StatesAbout Engmatec GmbH: · We are a leading company in the automation of testing and assembly technology for electromechanical components and products. We make production more efficient and ensure the consistent quality of end products. We achieve this by listening closely to our cus ...
-
Service Advisor
4 days ago
Volkswagen of Corpus Christi Corpus Christi, United States**Service Advisor** · Every employee with Volkswagen of Corpus Christi is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard ...
-
Tech O&m 1
4 days ago
CPS Energy Corpus Christi, United StatesWe are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology techn ...
-
Care Coordination Tech
3 days ago
Driscoll Health Corpus Christi, United StatesWhere compassion meets innovation and technology and our employees are family. · - Thank you for your interest in joining our team Please review the job information below._ · This position provides technical and clerical support to the Social Work and Case Management departments. ...
-
Supply Technician
4 days ago
Kay & Associates, Inc. Corpus Christi, United StatesTask Description: · Task Requirements: · - Performs duties as Supply Technician in support of Customs Border Protection (CBP) P-3 aircraft maintenance. · - May perform Lead duties as assigned. · - Collaborate various departments to determine all required materials and ensure acco ...
-
Clinical Laboratory Scientist Lead
3 days ago
Christus Health Corpus Christi, United States**Summary**: · Responsible for the direct oversight of daily operations and testing of assigned section including staffing, procedures, policies, and quality improvement. Collaborates with other section team leaders to meet departmental goals. · CHRISTUS Spohn Hospital Corpus Chr ...
-
Automotive Center Manager
1 week ago
Ingleside Automotive Ingleside, United StatesWe're seeking an exceptional Center Manager for our service facility. We need an experienced professional to manage it to the highest operational standards and excellence in customer satisfaction. · Management experience in an automotive environment is required. · Position Requir ...
-
Pest Control Service Technician
3 weeks ago
Mosquito Authority/Pest Authority Ingleside, United States**Pest Control Specialist Job Description ** · Are you passionate about hard work and committed to improving the lives of others? Do you thrive in a supportive environment and love working outside? Then you are a perfect fit for our team · As a Pest Control Specialist at Pest Aut ...
-
Patient Care Technician Senior
1 week ago
Christus Health Corpus Christi, United StatesSummary: · Under the direction of a licensed professional performs various service related activities in support of patient care through basic patient care, general cleaning and supplies distribution. The Patient Care Technician Senior may do some basic unit assistant/secretary d ...
-
Patient Care Tech Sr
1 week ago
Christus Health Corpus Christi, United StatesSummary: · Under the direction of a licensed professional performs various service related activities in support of patient care through basic patient care, general cleaning and supplies distribution. The Patient Care Technician Senior may do some basic unit assistant/secretary d ...
-
HVAC Truck Based Sr Controls Technician
1 week ago
Johnson Controls International Corpus Christi, United StatesBe part of the future · We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and ...
-
Travel Radiology Technician
2 weeks ago
TotalMed Allied Corpus Christi, United StatesTotalMed Allied is seeking a travel Radiology Technician for a travel job in Corpus Christi, Texas. · Job Description & Requirements · Specialty: Radiology Technician · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 weeks · 40 hours per week · Shift: 10 ...
-
Patient Care Technician Senior
1 week ago
Christus Health Corpus Christi, United StatesSummary: · Under the direction of a licensed professional performs various service related activities in support of patient care through basic patient care, general cleaning and supplies distribution. The Patient Care Technician Senior may do some basic unit assistant/secretary d ...
-
Acuren Industrial Services Corpus Christi, United StatesAcuren Inspection is currently recruiting for Phased Array Technicians to support our operations in Corpus Christi, TX location. Sign-on Bonus & Relocation Assistance offered to eligble candidates This is a Full-Time Benefit Eligible role. Responsib Technician, Reliability Engine ...
-
Supply Chain Specialist
1 week ago
Christus Health Corpus Christi, United StatesSummary: · Responsible for supporting and enhancing department processes by providing excellent service as well as support on process and task knowledge to other associates. Responsible for overseeing and/or completing tasks associated with inventory control such as scanning prod ...
-
Phased Array Technician
1 week ago
Acuren Industrial Services Corpus Christi, United StatesAcuren Inspection is currently recruiting for Phased Array Technicians to support out operations in Plaquemine LNG Port Corpus Christi, TX area. Responsibilities Set up and calibrate nondestructive testing equipment, Conduct tests to ensure quality o Technician, Healthcare, Inspe ...
-
Low Voltage Lead Technician
1 week ago
Facility Solutions Group Corpus Christi, United StatesJob Details · Job Location: 50 Corpus Christi - Corpus Christi, TX · Salary Range: Undisclosed · Description · Low Voltage Lead Technician · JOB DESCRIPTION · FSG is a leading provider of low-voltage solutions and is looking for long-term, career minded individuals to join a grow ...
-
InSite Class A CDL Driver
1 week ago
Clean Harbors Corpus Christi, United States· HPC Industrial, · powered by Clean Harbors, in · Corpus Christi , · TX , is looking for a · Class A or B CDL Operator · to join their safety conscious team The · CDL Operator · is responsible for the safe and proper execution of HPC Industrial jobs across all services lines. S ...
IT Support Technician - Corpus Christi, United States - ESM
Description
Job Description
Job DescriptionEnterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring an IT Support Technician (Helpdesk/Desktop) I for an exciting opportunity located in Corpus Christi, TX.
Job Description and Responsibilities
ESM is looking for a full-time IT Support Technician (Helpdesk/Desktop) who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include:
Required Knowledge, Skills and Abilities (KSA)
Desired KSA
Minimum Training, Education, and Certifications
Minimum Clearance
Physical Requirements
Additional Requirements
ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.