Program Coordinator: CHSP Supervisor C42 .75 FTE - St Paul, United States - Saint Paul Public Housing

Description

Open internally until May 1, 2024.
Open externally until May 8, 2024.

Class
Title:

Program Coordinator

Position

Title:

CHSP Supervisor

Accountable To:

Program Manager

Department

:

Resident Services

Band

:

C

Grade

:

4

Subgrade

:

2

FLSA Status:

Exempt

Class Summary:

Incumbents are responsible for performing professional level assistance in assessing residents' needs and coordinating either social services or specific program activities with the residents.

Distinguishing Characteristics:

The Program Coordinator is the second level of a three-level Program Coordinator series and is distinguished from the Program Assistant by its responsibility for performing professional-level assistance in assessing residents' needs.

The Program Coordinator is distinguished from the Program Manager, which has responsibility for supervising professional-level staff.

Position Summary:

Incumbents are responsible for supervising staff; responding to crisis situations; enrolling program applicants; monitoring participants for continuation or termination from programs; managing meals, housekeeping and coordinating activities with service providers.1.

Supervises CHSP (Congregate Housing Services Program) staff, including recruiting and interviewing.

Recommends hiring of all Program Assistants, Senior Aides, and volunteers.

Monitors performance, provides coaching, advice, recognition and consultation to staff.

Develops schedules for seven-day workweek; delegates and supervises daily performance of CHSP staff and volunteers. Establishes an environment that encourages staff to reach out, develop trust, and motivate CHSP participants to function optimally.


Percent of time:
20% Essential Duty:

Yes

2.

Uses established social work practices, providing case coordination to assist CHSP participants to maintain their health and independence and comply with the PHA lease in areas such as timely rent payment, appropriate behavior, and adequate housekeeping.

Coordinates and facilitates provision of CHSP services including:

advocacy, information and referral, assistance with appointments and transportation to medical appointments, home health services, refilling prescriptions, assistance with Medicare, Medical Assistance, Medicaid, insurance, forms, bills, budgeting, and other financial paperwork as needed.

Percent of time:
20% Essential Duty:

Yes

3.

Manages meals and housekeeping components of CHSP.

Ensures program compliance with state, federal, county, city and CHSP/HUD regulations pertaining to health, sanitation, and safety standards.


Percent of time:
10% Essential Duty:

Yes

4.

Provides initial and ongoing training for all CHSP staff and volunteers through in-services and other training opportunities

Percent of time:
5% Essential Duty:

Yes

5.

Develops, monitors, and maintains CHSP participant service plans in conjunction with the Professional Assessment Committee (PAC).


Percent of time:
10% Essential Duty:

Yes

6.

Coordinates program intake including:

responding to program inquiries from potential CHSP participants, families, and agencies.

Interviewing and assessing applicant needs for program services through home visits, on-site tours and other communication with applicants, utilizing input from families, physicians, or organizations.

Establishes and maintains community contacts and referral sources.

Markets CHSP both internally and externally.


Percent of time:
15% Essential Duty:

Yes

7.

Sets up and maintains accurate and up-to-date billing and record keeping systems, prepares evaluations and reports as needed.


Percent of time:
10% Essential Duty:

Yes

8.

Participates on PHA's CHSP Coordinator's team, contributing to the quality of the program in areas such as program planning, development of training and curriculum, and program evaluation.

Percent of time:
5% Essential Duty:

Yes

9.

Monitors safety issues for staff.


Percent of time:
5% Essential Duty:

Yes

10.

Maintains good working relationship with the Resident Councils and other PHA staff and all CHSP program staff.


Percent of time:
On-going Essential Duty:

Yes

11.

Must abide by all Board approved policies, policies prohibiting discrimination and harassment, executive communications, administrative procedures, and safety procedures established by the PHA


Percent of Time:
On going Essential Duty:

Yes

12.

Must travel to various PHA sites and other locations that are required by the nature of the work


Percent of Time:
As required Essential Duty:

Yes

• Performs other duties of a similar nature or level

Percent of Time:
As required Essential Duty:

Yes Required Education

(position requirements at entry):

Education:

Graduation from high school or GED

Experience
:

6 months of general office work, customer service, word processing

Preferred Qualifications

Experience
:

1 year.

Demonstrated experience working with ethnically, culturally and economically diverse populations.

Licensing Requirements

(position requirements at entry):

None required.

Physical Requirements

Light Work

(Exerting up to 20 pounds of force occasionally, or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects.

Even though the weight lifted may be only a negligible amount, a job should be rated light work:

[1] when it requires walking or standing to a significant degree; or [2] when it requires sitting most of the time but entails pushing or pulling of arm or leg controls; or [3] when the job requires working at a production rate pace entailing the constant pushing or pulling of materials even though the weight of those materials is negligible.) Knowledge

(position requirements at entry):

Knowledge of:

·

Familiarity with social work concepts and issues surrounding public housing;

·

Social welfare program administration;

·

Familiarity with social welfare topics such as substance abuse, domestic violence, and physical disabilities;

·

Community resources and eligibility requirements related to low income elderly and disabled persons;

·

Basic nutrition requirement and health and licensing requirements related to operating a meals program;

·

Supervisor practices related to hiring, evaluating, monitoring, discipline, etc. Skills

(position requirements at entry):

Skill in:

·

Preparing clear and concise memos and reports;

·

Giving presentations;

·

Networking with community resources and service providers;

·

Using computers and related software applications;

·

Planning and implementing public service and social welfare programs;

·

Resolving problems and disputes;

·

Prioritizing and handling multiple projects;

·

Assessing and responding to emergency situations;

·

Handling crisis situations;

·

Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
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