Medical Support Assistant ESEP/MP - Shiprock, United States - Indian Health Service

Description

Summary

This position is located at Shiprock Service Unit, Northern Navajo Medical Center, Division of Community Health Services, Health Education Cener for Wellness Branch, Shiprock, NM. The purpose of this position is to provide support work to medical staff. the incumbent may be assigned for varying periods of time into one or more types of responsibilities within medical support assistance work where the individual's skills are required. Incumbent reports to Supervisory Nurse.

Duties

Makes appointments using automated system and assists with processing referrals, case management, filing, record keeping, and other patient care support functions.

Prepares appointment letters and other correspondence to patients and care providers. Provides patients with required paperwork for treatment.

Obtains all medical records, x-rays, and laboratory results prior to patient's arrival. Receives and processes correspondence related to patient care.

Assists in the transfer of patients. Reviews and selects medical information for a variety of purposes.

Coordinates care when the patient needs more than one service. Assists in documentation of patient visits within the electronic medical record when necessary.

Provides receptionist duties in order to receive patients. Answers the phone, takes messages, receives patients and directs patients to the proper location for needed services.

Makes decisions independently on the nature of and follow up needed for a variety of routine customer inquiries via telephone, email, and direct in-person communication.

Provides administrative support to the unit and assists the unit with implementation of IHS initiatives, audits and accreditation surveys.