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Wallingford

    Field Service Technician- Minerals Processing - Wallingford, United States - CiDRA Corporate Services LLC

    CiDRA Corporate Services LLC
    CiDRA Corporate Services LLC Wallingford, United States

    3 weeks ago

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    Description
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    Field Service Technician- Minerals Processing
    Field Service Technician


    Position Summary:
    The Field Technician I position provides installation, maintenance, and support service for our customers around the world.

    The Field Technician supports department and company objectives for premier customer service through the provision of hands-on equipment installations, commissioning and troubleshooting in the field as well as basic training for the customer as required and company technical personnel.

    The provision of training will include basics of field operation, maintenance, theory of operation, design and handling diagnostics relating to SONARtrac and other Company platforms.

    The Field Technician is expected to maintain good customer relations and high-level customer satisfaction by serving as the company liaison on product and service technical matters for installations and maintenance.


    Experience:
    Associates Degree, or trade certification (electrical and/or mechanical) with a minimum of 2-5 years of experience as a field technician, installing and servicing mechanical and electrical instrumentation along with experience in troubleshooting
    Must be proficient with a computer and software such as Microsoft Excel and Word
    This position requires solid multi-tasking abilities and excellent written and communication skills
    Must be able to explain basic technical issues regarding CiDRA products to an audience with a varied degree of understanding regarding CiDRA products
    Must have the ability to work in a team environment
    Multilingual preferred but not required
    Must be able to work overtime and flexible hours
    Must prove physical fitness to lift up to 60 pounds and pass physical exam
    Must be able to work from heights. Job requires climbing ladders, scaffolding, and working in JLG baskets
    Must have valid driver's license
    Requires domestic and international travel, up to 40%. Duration of travel can span consecutive weeks and weekends

    Job Functions & Responsibilities:
    Work with customers, CiDRA engineers, service technicians, and global sales team members, including sales representatives and distributors to provide installation and maintenance services related to CiDRA technologies
    Work with customers, CiDRA engineers, service technicians, and business development team members to provide application and site surveys, services, field trials and/or demonstrations at customer sites
    Provide presales technical support to help the CiDRA engineering and business development organizations to interpret customer requirements, determine the suitability of CiDRA equipment and / or services for the application
    As required, provide technical training to customers or in-house personnel
    Function as the main focal point for technical questions, customer support requests and coordination of unresolved customer application issues in assigned area or locale
    Maintain higher-level expertise for CiDRA products and their application in the markets / industries that we serve
    Complete required company and customer documentation, writing reports as required
    Achieve prompt, mutually satisfactory solutions to customer complaints and problems

    CiDRA Minerals Processing
    50 Barnes Park North
    Wallingford, CT 06492, USA

    Phone:

    Fax:

    E-Mail:
    Talent Acquisition

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