BDC/ Internet Appointment setter - Industry, United States - Puente Hills Hyundai

Description

BDC/Internet Appointment setter will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).

BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

• Open Availability
• Previous phone experience (Customer Service, Sales, Telemarketing)

• Respond to internet inquiries and sales calls with courtesy, accuracy, and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM VinSolutions.
• Generate sales appointments for customers to meet with Sales Team.
• Conduct phone surveys to assess customer wants and needs.
• Effectively utilize lead management tools.
• Work our VIP Lease Retention list provided by VinSolutions.
• Learn and have full knowledge of manufacturer brands, models, features, options, etc
• Provide the highest degree of customer satisfaction.

• Have prior automotive BDC experience (Helpful, but not required)
• Prior experience working with customers and providing an exceptional experience
• Professional appearance and work ethic
• Excellent attendance
• Outgoing personality with expertise at developing relationships (i.e., a "people person")

• Hourly rate + overtime (when needed)
• Month End Bonuses
• Appointment show bonuses
• Appointment sold bonuses