Billing & Service Coordinator - Oak Lawn - RCM Technology Group

    RCM Technology Group
    RCM Technology Group Oak Lawn

    1 week ago

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    Full time
    Description

    Job Description

    We are seeking a highly motivated Billing & Service Coordinator to support our team in delivering outstanding technology and repair services. With over 43 years of experience in the Print and Copy industry, RCM Technology Group continues to grow and innovate.

    As a key member of our team, you will be responsible for:

    • Scheduling and coordinating service calls with Field Service Technicians and/or routing calls to the appropriate personnel
    • Processing, maintaining, and modifying service contracts
    • Invoicing for Print Management Agreements and Service Agreements
    • Maintaining ongoing communications with current clients in a timely and professional manner
    • Ensuring data integrity in our E-Automate service system by completing work within the proper timeframe
    • Following up with customers on service calls, providing prompt guidance and communication on open and pending service calls
    • Processing defective parts repair claims when necessary
    • Managing supplies replenishment orders for print management contracts
    • Verifying and maintaining customer contact and database information

    The ideal candidate will possess:

    • The ability to work independently and effectively within a team-oriented environment
    • Excellent verbal and written communication skills, including email and phone communication
    • A positive attitude, excellent organizational skills, and time/task management skills to prioritize and make decisions
    • The confidence to provide work direction to field personnel and improve performance outcomes
    • At least 2-3 years of related experience and/or training in billing, customer service, dispatching or an equivalent combination of education and experience
    • Experience with E-Automate, OMD, ACT, and Microsoft Office software is a plus


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